HRCI PHRi - Professional in Human Resources – International

Here is the correct matching for each job analysis method with its corresponding description:

Questionnaire→ Collect information by a structured list of options

Observation→ Monitor and record actual behaviors on the job

Work Diary→ Record the frequency and the time spent on each task

Interview→ Allow instant interaction and obtain additional details

Step-by-Step Explanation

Questionnaire: A questionnaire is a structured method where employees provide information by selecting from a list of predefined options. This method is efficient for gathering large amounts of data across multiple employees and job roles.

Observation: Observation involves directly watching employees as they perform their duties to capture and record their actual behavior on the job. This method is useful for understanding real-time tasks and workflows.

Work Diary: A work diary requires employees to record their activities, noting the time spent and frequency of each task. This method provides detailed insights into the distribution of work activities and how employees allocate their time.

Interview: The interview method allows for direct interaction with employees, enabling the interviewer to ask follow-up questions and gather additional details. This method is ideal for gaining in-depth information and clarifying responses.

An HR audit is a systematic process used to review and verify HR policies, procedures, and practices within an organization. This audit assesses compliance with regulations, effectiveness in achieving HR objectives, and alignment with organizational goals. According to HRCI, regular HR audits help identify gaps, ensure legal compliance, and improve HR functions, thereby mitigating risks associated with non-compliance and enhancing overall efficiency.

Defining the goals of an employee survey is essential to ensure the survey’s purpose aligns with organizational objectives. HRCI emphasizes that clear goals guide the survey design, focusing on gathering meaningful data that can be used for decision-making and improvements.

A safe and healthy work environment contributes to increased productivity by reducing absenteeism, minimizing accidents, and fostering employee well-being. According to HRCI, investing in workplace safety promotes higher morale and efficiency, leading to better overall performance.

Using a self-service module for requests streamlines data collection, allowing HR to efficiently track and manage employee participation in programs. HRCI suggests that self-service systems enhance operational efficiency by reducing administrative workload and improving data accuracy in tracking employee engagement.

Obtaining signatures on a memo serves as an acknowledgment that employees have received and understood the information. This is particularly important for compliance and record-keeping. HRCI emphasizes that having employees sign for acknowledgment ensures clear communication and helps avoid misunderstandings about new policies or programs.

The turnover rate is calculated as follows:

Turnover Rate=(Number of TurnoversTotal Employees)×100\text{Turnover Rate} = \left(\frac{\text{Number of Turnovers}}{\text{Total Employees}}\right) \times 100Turnover Rate=(Total EmployeesNumber of Turnovers​)×100Turnover Rate=(501000)×100=5%\text{Turnover Rate} = \left(\frac{50}{1000}\right) \times 100 = 5\%Turnover Rate=(100050​)×100=5%

HRCI points out that calculating turnover rates is essential for assessing retention issues and identifying potential areas for improvement.

The first action HR should take is to follow policy guidelines by meeting with the employee to discuss the concern. HRCI guidelines stress the importance of following policies to handle sensitive issues like substance abuse appropriately and legally.

An effective attendance policy should clearly outline the types of paid and unpaid absences to ensure employees understand what is acceptable and what is not. According to HRCI, specifying the categories of absences helps promote transparency and allows for consistent application of the policy across the organization.