Scrum PSPO-I - Professional Scrum Product Owner (PSPO I) Exam

The Product Owner is accountable for maximizing the value of the product resulting from the work of the Scrum Team. The Product Owner is responsible for managing and refining the Product Backlog, collaborating with the stakeholders and the Developers, and ordering the items in a way that best achieves goals and missions. The Product Owner represents the interests of everyone with a stake in the product and ensures that the Scrum Team works on the right things at the right time.

The job of a Product Owner focuses on the following aspects:

Working with customers and stakeholders to identify the most valuable product requirements: The Product Owner engages in frequent and regular interactions with the people who have a stake or interest in the product, such as customers, users, sponsors, managers, or other teams. The Product Owner solicits and incorporates their input, feedback, and insights to understand their needs and expectations, discover new opportunities or ideas, align and collaborate on the product direction and priorities, and validate and deliver value to them. The Product Owner translates these requirements into Product Backlog items that can deliver value to customers or users.

Clearly communicating project or release status and strategies to customers and stakeholders: The Product Owner communicates effectively and transparently with the customers and stakeholders about the progress, outcomes, and plans of the product development. The Product Owner shares relevant information and data about the product vision, goals, value proposition, roadmap, backlog, increment, feedback, or metrics. The Product Owner also communicates the strategies and decisions for delivering value to customers or users, such as release frequency, scope, quality, or risk management.

The other options are not valid or relevant aspects of a Product Owner’s job. They are either too narrow, unrealistic, or unrelated to the product value delivery. They are:

Writing clear, transparent User Stories: This is not a valid aspect of a Product Owner’s job. User Stories are a common format for expressing product requirements in an agile way. They consist of a brief description of a feature or function from the perspective of a user or customer. They usually follow a template such as “As a , I want , so that ”. However, User Stories are not mandatory or universal in Scrum. The Product Owner can use any format or method to express product requirements, as long as they are clear, concise, and valuable. The format or method does not affect the value or quality of the product or service delivered.

Being with the Scrum Team all the time, just in case they need me to clarify a requirement: This is not a realistic aspect of a Product Owner’s job. The Product Owner does not have to be physically present with the Scrum Team all the time. The Product Owner can work remotely or asynchronously with the Scrum Team, as long as they maintain effective communication and collaboration. The Product Owner should also empower and trust the Developers to make technical decisions and trade-offs that best meet the product goals and quality standards. The Product Owner should also ensure that the Product Backlog items are sufficiently clear and refined before they are selected for a Sprint.

References:

Scrum Guide: https://www.scrumguides.org/scrum-guide.html

Product Owner: https://www.scrum.org/resources/what-is-a-product-owner

User Stories: https://www.agilealliance.org/glossary/user-stories

The Product Owner does not make sure the Developers select enough from the Product Backlog for a Sprint. The Product Owner is responsible for maximizing the value of the product and the work of the Developers, but the Developers are self-managing and decide how much work they can do in a Sprint1. The Product Owner and the Developers collaborate on the scope of the Sprint during Sprint Planning, but the final decision is up to the Developers2. The Product Owner should not interfere with the Developers’ work during the Sprint, but should provide feedback and guidance on the product value[3][3].

References:

1: The Scrum Guide, November 2020, p. 6

2: The Scrum Guide, November 2020, p. 10

[3][3]: Professional Scrum Product Owner I Certification, Scrum.org, accessed on December 16, 2023

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The correct answers are A and D.

A. Coach the Scrum Team to improve its skills, tools and environment over time and adjust the Definition of Done accordingly. This is an appropriate action for a Scrum Master, as it helps the Scrum Team to overcome the impediments that prevent them from delivering a potentially releasable Increment. The Definition of Done should reflect the current reality of the Scrum Team, but also be a source of continuous improvement12.

D. Have the Scrum Team establish a Definition of Done that is actually possible to achieve given current circumstances. This is also an appropriate action for a Scrum Master, as it ensures that the Scrum Team has a clear and shared understanding of what it means to complete a Product Backlog item. The Definition of Done should be realistic and achievable, but also challenging and ambitious12.

B. Refocus the current Sprint on establishing the Scrum Team’s environment instead of delivering an Increment. This is not an appropriate action for a Scrum Master, as it violates the purpose of the Sprint, which is to deliver a valuable product Increment that meets the Sprint Goal. The Scrum Team should not change the Sprint Goal or scope during the Sprint, unless the Product Owner decides to cancel the Sprint3.

C. Encourage the Product Owner to accept partially done Increments until the situation improves. This is not an appropriate action for a Scrum Master, as it compromises the quality and value of the product. The Product Owner should only accept Increments that meet the Definition of Done and the acceptance criteria. Partially done Increments increase technical debt and risk, and reduce transparency and feedback12.

E. Declare the Scrum Team not ready for Scrum. This is not an appropriate action for a Scrum Master, as it undermines the Scrum values and principles. The Scrum Master should support the Scrum Team in adopting and applying Scrum, regardless of the challenges and constraints they face. The Scrum Master should foster a culture of empiricism, self-organization, collaboration, and continuous improvement.

Sprint 0 is a term that some organizations use to describe a phase of work before the first official Sprint, where they do some upfront planning, design, architecture, or analysis1. However, this term is not consistent with the Scrum framework, which does not prescribe any pre-Sprint activities or phases2. Scrum starts with a Product Backlog that contains at least one valuable and feasible Product Goal, and enough Product Backlog items to initiate the first Sprint[3][3]. The Product Owner is accountable for maximizing the value of the product and the work of the Developers, and for managing the Product Backlog4. The Product Owner does not have any specific accountability during Sprint 0, because Sprint 0 is not a part of Scrum.

References:

1: Sprint Zero: A Good Idea or Not?, Scrum Alliance, accessed on December 16, 2023

2: The Scrum Guide, November 2020, p. 5

[3][3]: The Scrum Guide, November 2020, p. 9

4: The Scrum Guide, November 2020, p. 6

The Product Owner should care that the Scrum Team adheres to its Definition of Done because:

It helps to forecast the team’s productivity over time. By having a clear and consistent Definition of Done, the Product Owner can measure the amount of work that the team can deliver in each Sprint and plan accordingly.

It affects the product’s total cost of ownership. By ensuring that the work done by the team meets the quality standards and expectations of the stakeholders, the Product Owner can reduce the risk of technical debt, rework, defects, and maintenance costs in the future.

References:

Scrum Guide 2020, page 10: “The Definition of Done is a formal description of the state of the Increment when it meets the quality measures required for the product.”

Scrum Guide 2020, page 11: “The Product Owner is accountable for effective Product Backlog management, which includes … ordering Product Backlog items; and, ensuring that the Product Backlog is transparent, visible and understood.”

Scrum Guide 2020, page 14: “The Definition of Done creates transparency by providing everyone a shared understanding of what work was completed as part of the Increment. If a Product Backlog item does not meet the Definition of Done, it cannot be released or even presented at the Sprint Review. Instead, it returns to the Product Backlog for future consideration.”

 This is the best answer because it respects the Scrum values of openness, commitment, and focus. The Developers should be transparent about their progress and collaborate with the Product Owner to adjust the Sprint scope accordingly. The Product Owner is responsible for maximizing the value of the product and the work of the Developers, so he or she should be involved in any decisions that affect the Sprint Goal and the Product Backlog. References:

Scrum Guide, page 10: “If the work turns out to be different than the Developers expected, they collaborate with the Product Owner to negotiate the scope of Sprint Backlog within the Sprint.”

Scrum Guide, page 11: “The Product Owner is accountable for maximizing the value of the product resulting from the work of the Scrum Team.”

The concept of a “Release Sprint” is not found in the Scrum Guide or the Professional Scrum Product Owner™ (PSPO I) materials. Scrum does not require a separate Sprint for releasing an Increment. According to Scrum, each Increment must be usable and potentially releasable at the end of every Sprint, which means the product should be in a releasable state irrespective of whether the Product Owner decides to release it or not. The idea of a Release Sprint is not aligned with Scrum’s principle of continuous delivery and the definition of “Done”.

References: The Scrum Guide and the Professional Scrum Product Ownerâ„¢ (PSPO I) study materials emphasize the importance of the Increment being releasable after every Sprint without the need for an additional Release Sprint12.

 The best way to minimize dependencies between the Scrum Teams is to work with the Developers on how to best analyze and break apart the work. This is because:

The Developers are accountable for creating a “Done” Increment in every Sprint. They must ensure that every Product Backlog item they work on meets the Definition of Done before it is considered complete.

The Developers are self-managing professionals who organize and manage their own work. They decide how to best accomplish their work, rather than being directed by others outside the Scrum Team.

The Developers are cross-functional, meaning they have all the skills and competencies needed to accomplish the work without depending on others who are not part of the team.

The Product Owner is accountable for maximizing the value of the product resulting from the work of the Scrum Team. They are responsible for identifying and articulating the Product Goal, which is a long-term objective for the product that guides all the activities of the Scrum Team.

The Product Owner is the sole person responsible for managing the Product Backlog, which is an emergent, ordered list of what is needed to improve the product. They must ensure that the Product Backlog is transparent, visible, and understood by everyone who needs to work on it.

The Product Owner and the Developers must collaborate closely throughout the Sprint to ensure that they have a shared understanding of what they are building and why. The Product Owner must provide clarifications, feedback, and guidance to the Developers as needed to help them create a valuable Increment.

When there are multiple teams working on one product, it is important to minimize dependencies between them to avoid delays, conflicts, or waste. Dependencies may arise due to technical, functional, or organizational factors that affect how the teams can deliver value independently and effectively.

To minimize dependencies, the Product Owner should work with the Developers on how to best analyze and break apart the work into smaller and more manageable pieces that can be delivered by each team without relying on others. This may involve applying techniques such as feature slicing, component splitting, or domain-driven design. The Product Owner should also communicate and coordinate with other Product Owners and stakeholders to align expectations and priorities across teams.

Other options, such as creating an independent Product Backlog per Scrum Team, dividing Product Backlog items among six Product Owners, identifying the dependencies and re-ordering the Product Backlog for the other five Product Owners, or raising this as an impediment with the Scrum Master, are not valid answers as they do not reflect how to minimize dependencies between the Scrum Teams or how to apply the Scrum values and principles.

References:

[Scrum Guide], page 7, section “Developers”

[Scrum Guide], page 6, section “Product Owner”

[Scrum Guide], page 10, section “Definition of Done”

[Scrum Guide], page 10, section “Increment”

[Scrum Guide], page 10, section “Product Goal”

[Scrum Guide], page 11, section “Product Backlog”

[Professional Scrum Product Owner™ Training], page 9, section “Business Strategy”

[Professional Scrum Product Owner™ Training], page 8, section “Release Management”

The Scrum Guide states that “the Developers are the people in the Scrum Team that are committed to creating any aspect of a usable Increment each Sprint”. It also states that “the Developers can do the work of any other role on the Scrum Team, as long as accountability is met”. Therefore, the Developers on the Scrum Team should write the user documentation, as it is part of the Definition of Done and the work needed to deliver a “Done” Increment. The other options are not acceptable, as they violate the Scrum values of commitment, focus, and respect, and they create dependencies, delays, and waste.

References:

The Scrum Guide, section 2.2. Developers

Professional Scrum Product Owner I (PSPO I) Learning Path, section 2.3. The Product Owner and the Definition of Done

Professional Scrum Product Owner I (PSPO I) Sample Questions, question 12

Customer satisfaction is a measure of how well a product or service meets or exceeds the expectations and needs of the customers. It is an important indicator of the value and quality of a product or service, and it can affect the loyalty, retention, and profitability of the customers.

Customer satisfaction should be measured frequently, as it can change over time depending on various factors, such as the market conditions, the customer feedback, the product updates, the competitor actions, and the customer behavior. Measuring customer satisfaction frequently can help the Product Owner and the Scrum Team to inspect and adapt their product vision, strategy, roadmap, backlog, and increments based on the customer needs and preferences. It can also help them to identify and resolve any issues or gaps that may affect the customer satisfaction and value delivery.

Measuring customer satisfaction quarterly, daily, or annually is not optimal, as it may not reflect the current state of the customer satisfaction and may miss some opportunities or risks that may arise in between the measurement intervals. Quarterly measurement may be too slow to respond to the fast-changing market and customer demands. Daily measurement may be too noisy and costly to collect and analyze. Annual measurement may be too outdated and irrelevant to inform the product decisions.

References:

Scrum Guide: https://www.scrumguides.org/scrum-guide.html

Customer Satisfaction: https://www.agilealliance.org/glossary/customer-satisfaction/