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Salesforce Public-Sector-Solutions - Salesforce Public Sector Solutions Accredited Professional (AP-222) Exam

A public sector agency recently implemented Public Sector Solutions for Licenses, Permits, and Inspections. The agency now wants to enable analytics to gather key metrics on the number of licenses issued, the number of permits revoked, and the number of inspections made per month. The agency has enabled analytics by turning on the "Enable CRM Analytics" setting. The agency wants to set up administrator users who will create and manage the Analytics for Licenses, Permits, and Inspections app. What two permission sets are required to set up the administrator users for analytics?

A.

CRM Analytics LPI Admin

B.

CRM Analytics Plus Admin

C.

CRM Analytics Admin

D.

CRMA for Public Sector Admin

A government agency wants to digitize hundreds of PDF forms for its employees. Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?

A.

Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community

B.

Salesforce Flows, Customer Community, and Individual Account

C.

Salesforce Flows, Employee and Public Sector Data Models, and Employee Community

D.

Salesforce Flows, APEX, Custom Objects, and VisualForce

A government agency plans to implement Public Sector Solutions for its licensing needs. They plan to leverage Business Rules Engine (BRE) to customize the solution to meet their business needs. Which statement correctly describes the relationship between Expression Sets and Decision Matrices in the context of BRE?

A.

Expression sets and decision matrices accept XML input from and return JSON output to, OmniScripts.

B.

Expression Sets match input values to a table row and return the row's output values.

C.

Expression sets call decision matrices, which are tables that allow implementing of complex rules in a systematic, readable way.

D.

Decision Matrices perform a series of calculations using matrix lookups and user- defined variables and constants.

A Public Sector Organization (PSO) is implementing Public Sector Solutions. As part of this implementation, the PSO is deploying a new site to provide constituents with information about the services they provide. Constituents will be able to register and log in to this new site to access some features as well. The PSO needs to ensure that constituents are unable to see each other by default for all sites that they configure. What can the Technical Consultant configure to meet this requirement for the PSO?

A.

Disable User Sharing in the Site Administration settings page

B.

Remove access to the User object from the Permission Set assigned to the external users

C.

Uncheck the "Site User Visibility" checkbox in the Sharing Settings page

D.

Set the Organization-Wide Default for the User object to "Public Read Only."

Department of Disaster Assistance has started implementing a "Grants Management" project using public sector solutions tools. As part of the business process, the department staff has to send an agreement to the Grant Seeker on the funding amount and related conditions. The turnaround time from both parties in exchanging the documents with signatures takes longer than expected. What is the best way to solve the problem using the available toolset with minimum/less coding?

A.

Install and Configure the DocuSign managed package for Salesforce and send the document envelope from the flow using apex action

B.

Set up the DocuSign integration electronic Signature and use Omniscript GenericDocuSign/sendEsignature to send the document to related parties

C.

Install and Configure the DocuSign managed package for Salesforce and send the document envelope from the flow using standard DocuSign actions

D.

Set up the DocuSign integration electronic Signature and use Omniscript GenericDocuSign/ObtainEsignature to send the document to related parties

A public sector agency expects a large number of applications for a grants program. The agency wants to easily qualify and make decisions for applications based on certain conditions. Which feature should be leveraged for this use case?

A.

Process Builder

B.

Apex Trigger

C.

Visual Flow

D.

Business Rules Engine

A government agency wants to automate the validation of an applicant's date of birth from a driver's license or passport. Which features are required to automate the validation of the date of birth?

A.

Intelligent Form Reader

B.

Files

C.

Attachments

D.

Content

A government agency is responsible for providing licenses to various sporting events. To acquire the license, individuals need to pay the required fees. The System Administrator for Public Sector Solution main responsibility is to automatically map and set the fees for each application to ensure the correct fees are mapped. Which Business Rules Engine tool is used here?

A.

Decision Matrices

B.

Data matrices

C.

Workflow Field Updates

D.

Process Builder

A government agency would like to ensure that fee calculations for its licensing programs are done automatically and correctly; the System Administrator needs to ensure that the data type must be currency. Where in the Expression Sets can the Administrator set the data type as Currency?

A.

Under the Decision Table

B.

Entry Criteria for Process builder

C.

Under Omniscripts and while setting options

D.

Under Add Resource in Expression Sets

A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone's health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow- up in a separate Case. Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?

A.

Use record types on Case, one for the constituents and one for internal staff

B.

Use the Public Complaint and Case objects.

C.

Use a custom object for the Complaint with a lookup relationship to Case.