Splunk SPLK-3002 - Splunk IT Service Intelligence Certified Admin Exam

It's a deduplicated group of notable events occurring as part of a larger sequence, or an incident or period considered in isolation.

By default, impacting service health scores have an importance value of 11.

In Splunk IT Service Intelligence (ITSI), teams are used to organize services, KPIs, and other objects within ITSI to facilitate access control and management:

B.Services should be assigned to the 'global' team if all users need access to it:The 'global' team in ITSI is a built-in concept that denotes universal accessibility. Assigning services to the 'global' team makes them accessible to all ITSI users, irrespective of their specific team memberships. This is useful for services that are relevant across the entire organization.

C.By default, all services are owned by the built-in 'global' team and administered by the 'itoa_admin' role:This default setting ensures that upon creation, services are accessible to administrators and can be further re-assigned or refined for access by specific teams as needed.

D.A new team admin role should be created for each team. The new role should inherit the 'itoa_team_admin' role:This best practice allows for granular access control and management within teams. Each team can have its own administrators with the appropriate level of access and permissions tailored to the needs of that team, derived from the capabilities of the 'itoa_team_admin' role.

The concept of adding 'itoa admin roles' with read-only permissions contradicts the typical use case for administrative roles, which usually require more than read-only access to manage services and entities effectively.

In the context of Smart Mode configuration within Splunk IT Service Intelligence (ITSI), the two settings that control how fields affect grouping are "Text similarity" and "Category similarity." Smart Mode is a feature used in event grouping that leverages machine learning to automatically group related events. "Text similarity" refers to how closely the textual content of event fields must match for those events to be grouped together, taking into account commonalities in strings or narratives within the event data. "Category similarity," on the other hand, relates to the similarity in the categorical attributes of events, such as event types or source types, which helps in clustering events that are similar in nature or origin. Both of these settings are crucial in determining how events are grouped in ITSI, influencing the granularity and relevance of the event groupings based on textual and categorical similarities.

To modify default deep dives in Splunk IT Service Intelligence (ITSI), the least permissive role typically required is theitoa_adminrole. This role is specifically designed within ITSI to provide administrative capabilities, including the ability to configure and customize various aspects of ITSI, such as services, KPIs, and deep dives. Theitoa_adminrole has the necessary permissions to edit and manage default deep dives, enabling users with this role to tailor the deep dives to meet specific operational requirements and preferences. Other roles likeitoa_analyst,admin, orpowermight not have sufficient privileges to modify default deep dives, as these roles are generally more restricted in terms of their ability to make broad changes within ITSI.

In Splunk IT Service Intelligence (ITSI), the Service Health Score is a metric that provides a quantifiable measure of the overall health and performance of a service. The score ranges from 0 to 100, with higher scores indicating better health. The range for a normal Service Health score category is typically from 80 to 100. Scores within this range suggest that the service is performing well, with no significant issues affecting its health. This categorization helps IT and business stakeholders quickly assess the operational status of their services, enabling them to focus on services that may require attention or intervention due to lower health scores.

Install SA-ITSI-Licensechecker and SA-UserAccess on any license master in a distributed or search head cluster environment. If a search head in your environment is also a license master, the license master components are installed when you install ITSI on the search heads.