Splunk SPLK-3002 - Splunk IT Service Intelligence Certified Admin Exam

Custom deep dives in Splunk IT Service Intelligence (ITSI) are versatile and highly customizable dashboards that allow users to analyze various types of data in a unified view. One of the key characteristics of custom deep dives is their ability to combine lanes of different data types, such as metrics, events, Key Performance Indicators (KPIs), and service health scores. This multifaceted approach provides a comprehensive and layered view of the IT environment, enabling analysts and operators to correlate different data types and gain deeper insights into the health and performance of services. By incorporating these diverse data lanes, custom deep dives facilitate a more holistic understanding of the operational landscape, aiding in more effective troubleshooting and decision-making.

The IT Service Intelligence (ITSI) metrics summary index, itsi_summary_metrics, is a metrics-based summary index that stores KPI data.

In Splunk IT Service Intelligence (ITSI), when using multiple event management policies, it is important to understand that policy processing is applied in a defined order. This order is crucial because it determines how events are processed and aggregated, and which rules are applied to events first. The order of policies can be customized, allowing administrators to prioritize certain policies over others based on the specific needs and operational logic of their IT environment. This feature provides flexibility in event management, enabling more precise control over event processing and ensuring that the most critical events are handled according to the desiredprecedence. This structured approach to policy processing helps in maintaining the efficiency and effectiveness of event management within ITSI.

In Splunk IT Service Intelligence (ITSI), notable event groups are used to logically group related notable events, which enhances the manageability and analysis of events:

A.Notable event groups combine independent notable events:This characteristic allows for the aggregation of related events into a single group, making it easier for users to manage and investigate related issues. By grouping events, users can focus on the broader context of an issue rather than getting lost in the details of individual events.

While notable event groups play a critical role in organizing and managing events in ITSI, they do not inherently allow users to adjust threshold settings, which is typically handled at the KPI or service level. Additionally, while notable event groups are utilized within the ITSI framework, the statement that they are created in the 'itsi_tracked_alerts' index might not fully capture the complexity of how event groups are managed and stored within the ITSI architecture.

Create a glass table to visualize and monitor the interrelationships and dependencies across your IT and business services.

The service swapping settings are saved and apply the next time you open the glass table.

You can add metrics like KPIs, ad hoc searches, and service health scores that update in real time against a background that you design. Glass tables show real-time data generated by KPIs and services.

KPI base searches let you share a search definition across multiple KPIs in IT Service Intelligence (ITSI). Create base searches to consolidate multiple similar KPIs, reduce search load, and improve search performance.

In the Notable Events Review dashboard within Splunk IT Service Intelligence (ITSI), when working with a notable event group, users can set or adjust certain attributes at the individual event level or at the group level. These attributes include:

Severity:The importance or impact level of the notable event or group, which can be adjusted to reflect the current assessment of the situation.

Status:The current state of the notable event or group, such as "New," "In Progress," or "Resolved," indicating the progress in addressing the event or group.

Owner:The user or team responsible for managing and resolving the notable event or group.

These settings allow for effective management and tracking of notable events, ensuring that they are appropriately prioritized, acted upon, and resolved by the responsible parties.