Salesforce Salesforce-Certified-Administrator - Salesforce Certified Administrator (SU24)

Log in as the user is a feature that can be used to validate the error the user is receiving. Log in as the user allows an administrator toaccess Salesforce as another user and perform actions on their behalf, such as editing an opportunity. This can help troubleshoot issues that are specific to a user’s profile, role, or permissions. References:https://help.salesforce.com/s/articleView?id=sf.admin_login.htm &type=5

To track all cases that reference the new product and give read/write access to the product’s two lead engineers, the administrator should create a queue and a criteria-based sharing rule. The queue will allow assigning cases that meet certain criteria, such as having a specific value in the Product field, to a group of users. The criteria-based sharing rule will grant read/write access to the queue members for cases that match the same criteria. References: https://help.salesforce.com/s/articleView?id=sf.queues_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.sharing_criteria.htm &type=5

Case escalation rules allow you to escalate cases based on certain criteria, such as timeor priority.

References: https://help.salesforce.com/s/articleView?id=sf.customize_escalation.htm &type=5

Validation rules are a way to enforce data quality and business logic by preventing users from saving records that do not meet certain criteria. They can be used torequire users to follow the status values as they are on the path and prevent them from reverting the case back to a previous status by using formulas that compare the old and new values of the status field. Global value picklists are a way to create and maintain picklist values that can be shared across multiple fields, but they do not enforce any logic or order on the values. Predefined field values are a way to set default values for fields on path settings, butthey do not prevent users from changing them later. Dependent picklists are a way to filter the values of one picklist based on the value of another picklist, but they do not prevent users from going back to a previous value. References:https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm &type=5