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Salesforce Salesforce-Sales-Representative - Salesforce Certified Sales Representative (SP25)

A customer has questions about the features of one product they are evaluating.

What is the first step the sales representative should take to address this?

A.

Supply product references.

B.

Schedule new product demo.

C.

Dispatch service technician.

A sales representative is given an objection and shows respect for the customer's opinion.

What level of listening is the sales rep leveraging?

A.

Attentive

B.

Selective

C.

Empathetic

A junior sales representative is trying to develop relationships with customers in an industry that is changing rapidly. In addition, the number of channels to engage with customers has increased.

How can the sales rep identify the most effective way to communicate with new and existing customers?

A.

Continue using methods that have worked inthe past.

B.

Collaborate with internal departments.

C.

Follow standard sales scripts.

A sales representative proposes an engagement solution that works seamlessly across all media to a customer.

Which strategy supports the solution?

A.

Multi-channel

B.

Two-way dialogue

C.

Social networks

How can whitespace analysis improve a sales representative's account management strategy?

A.

Analyzes contract length and segment to identify retention opportunities.

B.

Identifies key stakeholders and decision makers to nurture relationships.

C.

Determines current products and opportunities to sell additional products.

How can a sales representative best identify a customer's challenges and initiatives?

A.

Elicit detailed responses by asking open-ended questions during meetings.

B.

Present an overview of new products their company has brought to market.

C.

Ask "yes" or "no" questions to make the discussion efficient.

How can a sales representative identify and generate new pipeline?

A.

Attend industry conferences.

B.

Provide client support.

C.

Conduct product demos.