Salesforce Salesforce-Slack-Administrator - Salesforce Certified Slack Administrator Exam

Slack recommends:

"Using SCIM provisioning combined with IdP group mapping allows organizations to efficiently manage large groups of users and assign roles based on IdP groups."

This way, you automate role assignment (faculty as Workspace Admins) while onboarding users. Options A and D don’t promote users automatically. Option C is less efficient compared to pre-provisioning via SCIM and group mapping.

(Reference: Slack Administration Study Guide - SCIM Provisioning and IdP Group Mapping)

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Slack’s internal app management documentation states:

"Adding internal app collaborators allows trusted users to manage an app’s configuration, including OAuth settings, scopes, and other integration behaviors without needing Org Admin privileges."

There is no need to promote SMEs to Org Admins (B) — which would give them excessive permissions across the entire Slack environment. A and C do not enable them to manage the app directly.

(Reference: Slack Administration Study Guide - Managing Internal Apps and App Collaborators)

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To define Slack’s success, it's essential to tie usage to business outcomes and improved productivity — not just technical setup or user counts.

Slack documentation recommends:

"Engage business units to identify opportunities where Slack has improved workflows, collaboration, or response times, and measure these against baseline expectations."

This makes the success conversation focused on value and business impact rather than technical completeness or adoption rates alone.

(Reference: Slack Administration Study Guide - Defining Success and ROI with Slack)

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Slack recommends setting and communicating a strong channel naming and creation policy to improve discoverability and reduce confusion.

According to Slack best practices for channel management:

"A consistent channel naming convention helps employees find information more easily and prevents the creation of duplicative channels. A documented and communicated policy ensures that channel creators follow structure guidelines without needing admin intervention."

Pinning guides (A) and posting lists (B) are helpful for awareness but do not solve the underlying structural issues. Requiring admins for every new channel (C) is too restrictive and counter to Slack's flexibility model.

(Reference: Slack Administration Study Guide - Channel Management and Naming Conventions)

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Slack’s Enterprise Key Management (EKM) provides organizations with the ability to control and revoke access to data encryption keys, ensuring protection for sensitive information such as PII (personally identifiable information).

Slack documentation states:

"Slack EKM allows customers to manage and control access to their data in Slack by using their own encryption keys. It is ideal for industries that frequently handle sensitive data such as PII, PHI, and financial information."

Using unsecured mobile devices (option A) is a mobile device management issue, Azure usage (option C) is not a sole qualifier, and being in the public sector (option D) may suggest high-security needs but does not directly relate to EKM eligibility.

(Reference: Slack Administration Study Guide - Security and Compliance - Enterprise Key Management)

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Slack Champions are:

"Advocates who model best practices, promote transparency, identify key use cases, and adapt workflows to improve team effectiveness. Champions do not need to be administrators — their main role is to drive cultural adoption."

Option A is incorrect because being a Slack Administrator is not a requirement to be a Champion.

(Reference: Slack Administration Study Guide - Building a Slack Champion Network)

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According to Slack App Management best practices:

"Turn on app approval to restrict app installation to only those apps that have been reviewed and approved."

"Notifications about app requests should be sent to a specific Slack channel where app managers can easily review and approve or deny requests."

Options A and C suggest manual, ad-hoc processes, which are not scalable or officially recommended for structured app management. Option B incorrectly describes app restrictions not tied to a formal approval process.

(Reference: Slack Administration Study Guide - App Management and Approvals)

Slack best practices for organized workspaces state:

"Establishing and enforcing naming conventions helps members easily identify the purpose of a channel at a glance and maintain workspace organization."

Apps (A) aren't necessary for simple naming. Asking for descriptions (B) is unreliable. Spreadsheets (C) are cumbersome and not visible at channel creation.

(Reference: Slack Administration Study Guide - Best Practices for Channel Naming)

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Slack's recommendation for secure external collaboration is:

"Single-Channel Guests are ideal for providing external users with access to only one channel, maintaining strict control over permissions and access."

Multi-Channel Guests (B, C) grant access to multiple channels, which is unnecessary and riskier. Creating a new workspace (A) adds administrative burden and is unnecessary for one project.

(Reference: Slack Administration Study Guide - Managing External Users via Guest Roles)

Slack recommends:

"Before finalizing your Enterprise Grid design, survey teams to understand how they collaborate, where informal knowledge networks exist, and what natural groupings of people and work already exist."

Migrating before design (A) is premature. SSO review (C) is important but unrelated to channel and workspace structure design. Champions networks (D) are helpful for rollout, but not initial design.

(Reference: Slack Administration Study Guide - Planning Your Enterprise Grid Design)

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