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CompTIA TK0-201 - CTT+ Exam (Certified Technical)

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Total 613 questions

Which of the following are reasons trainers compile an end-of-class report? (Select TWO).

A.

To document any disciplinary issues that arose with training personnel

B.

To document any modifications the trainer made from course design

C.

To evaluate the success of course design

D.

To protect the trainer from participant formal complaints

E.

To evaluate the competence of the course designer

The trainer is instructing a course on a specific job function using an upgraded application. Before the trainer introduces the new features within the application that make specific tasks easier, the trainer should FIRST:

A.

explain there is less of a learning curve to adapt to the new features as opposed to the old procedures.

B.

provide a visual guide in the presentation demonstrating the ease of use compared to the past system.

C.

center the lesson on activating prior knowledge in relation to the job function.

D.

provide written documentation on the new features and ask students to follow along throughout the lesson.

The IT department has purchased some content and developed a training program that is content rich. The lessons are modular with assessments at the end of each module. Often times, the training does not meet the completion deadlines because of response times. Users have to repeat the assessments until they receive a passing grade. Which of the following would be the GREATEST concern in respect to learners’ completion and retention?

A.

Cognitive load

B.

Attention to prior knowledge

C.

Meta-cognitive skills

D.

Encoding and transfer

An instructor needs to measure the progress on a complex assignment for students in an online class. Which of the following would be the BEST tool to use to acquire this information while respecting the anonymity of each student?

A.

Student/instructor conference

B.

Online polling tool

C.

Classroom chat

D.

Discussion board

Which of the following should a trainer do when excessive noise from the company break room is disturbing the students during an onsite training session?

A.

Post signs in the break room asking for quiet.

B.

Talk louder so that the students can hear more easily.

C.

Report to the company and have the break room closed.

D.

Work with the noise since the training is onsite.

A student takes a phone call during a lecture. Which of the following would be the MOST discreet way of handling this disruption?

A.

Stand close to the student while delivering the lecture.

B.

Walk the student from the room.

C.

Repeatedly tap the student on the arm to gain attention.

D.

Ask the student to please take the call outside.

During the introduction a student states an objective was not mentioned. The instructor finds that the objective is a personal objective of the student. Which of the following would be the MOST likely solution?

A.

Meet with the student outside of class to discuss their interruption.

B.

Direct the student to the course developer.

C.

Explain that the course is pre-built and cannot be changed.

D.

As time permits, include information about the missing objective.

A trainer realizes that a handout used in the last course is missing the second page. Which of the following should the trainer do?

A.

Email the students a corrected version.

B.

Search the Internet for the students’ phone numbers and call them.

C.

Contact the client’s IT department to see what they think should be done.

D.

Ignore it since some of the missing data is in the book.

Which of the following should a trainer do when they realize while they are covering the required training material that many learners appear to be confused?

A.

Create an evaluation that covers the course objectives to gauge the learners’ level of understanding

B.

Create an evaluation for the learners to evaluate the other learners’ understanding of the material

C.

Create an evaluation of how well the trainer is performing to gauge the trainer’s delivery methods

D.

Create an evaluation of the learning environment to understand if it is affecting the learners

Which of the following should a trainer do to encourage learner response during a training session?

A.

Use only closed-ended questions during the session

B.

Arrange the classroom so that learners are in a circle

C.

Send the class on break to refocus the learners

D.

Use name cards to refer to each learner by name

At the beginning of a course, the trainer is aware that a nearby natural disaster may have personal impact on several learners. Which of the following should the trainer do to begin the class in a positive manner?

A.

Postpone the course until learners attention can be on the material.

B.

Acknowledge the event and accommodate learners.

C.

Open the course with a joke to alleviate any tension in the room.

D.

Begin the course and move directly into the material.

An instructor uses learner information gathered at the beginning of the course within delivery. This is an example of:

A.

personalizing the course.

B.

summarizing the learners’ skills.

C.

evaluating performance.

D.

surveying the class.

A trainer is leading a virtual computer lab class. Since all the actual equipment is remotely located from the learners, several of them have had issues receiving timely screen updates of their lab work. In which of the following ways should the trainer address this issue?

A.

Reschedule the lab to facilitate the learning environment for all participants

B.

Explain the Internet can be problematic and refer the learner to the help desk

C.

Advise the learner to refresh the screen to clear the problem

D.

Have the affected learners skip the lab and await further lecture

Which of the following would BEST serve an instructor in ensuring that grammar and syntax are correct on any handouts that the instructor is to distribute within a session? (Select TWO).

A.

Create a data dictionary

B.

Read the handout backwards before approving it

C.

Consult a recognized style guide

D.

Solicit a colleague as a proofreader

E.

Create session summaries

During training, students work as groups with several scenarios that involve successfully troubleshooting issues. However, when the students return to work there is no change in their abilities. Which of the following BEST represents the failure in information transfer?

A.

Teaching how but not why

B.

Failure of problem-solving training

C.

Poor managerial support

D.

Recall in practical situations