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Salesforce User-Experience-Designer - Salesforce Certified User Experience Designer (SP25)

Which goal would be important in undertaking a Consequence Scanning exercise before launching a new product?

A.

Reframe the product objectives from multiple, diverse perspectives.

B.

Encourage team well-being through collaboration.

C.

Identify the best angle for positive launch press coverage.

A UX Designer is creating a site for delivery within Builder for a customer who has strict requirements is stay focusedon out-of-the-box styling and components only.

Which three methods would deliver a branded experience?

Choose 3 answers

A.

Select a footer and configure which social media links to display.

B.

Display custom variations of pages based on user behavior.

C.

Select a theme and customize content including copy and imagery.

D.

Use the theme editor to adjust fonts, text case, colors, and site logo.

E.

Create flexible layouts for pages with unique background images.

A UX Designer is asked to design a responsive page. When screen resolution changes, the content of the page should expand across columns or wrap and push it self onto new rows.

Which Salesforce Lightning Design System (SLDS) utility provides the most flexible system to meet these requirements?

A.

Spacing

B.

Layout

C.

Alignment

D.

Grid

Cloud Kicks (CK) wants to better deliver products to its customers. CK's UX Designer has an innovative solution but is struggling to get the team to visualize where and why it fits into what the customer does.

Which technique should be used?

A.

Personas

B.

Storyboards

C.

High-fidelity Prototype

A UX Designer wants to inform user stories based on user value and development effort.

Which method should be used?

A.

Card Sorting

B.

Prioritization Matrix

C.

Customer Journey Map

Cloud Kicks (CK) is building a new community portal using Experience Cloud. CK’s Designer is asked to provide examples of out-of-box functionality that will make for great customer enagement.

In which three Ways Could CK's customers engage?

Choose 3 answers

A.

Endorsement of skills and expertise

B.

Customize page layouts

C.

Choose personalized branding

D.

Join affinity groups

E.

Recognize peers with badges

Which visual design elements should be used in corporate style and branding guidelines?

A.

Typography. Color, Imagery

B.

A/BTesting, Heuristics, Dairy Studies

C.

Sketching, Wireframes, Storyboards

D.

User Stories, Scenario, UX Reviews

Which elements of visual design should be used to better translate style and branding guidelines?

A.

Typography, Color, Imagery

B.

Wireframes, Personas, Blueprints

C.

Sketching, Wireframes, Storyboards

The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement.

Which two best practices should be considered?

Choose 2 answers

A.

Prioritize Aura markup even if there is a Lightning Web Component (LWC) available.

B.

Find the dosest Salesforce Lightning Design System (SLDS) Blueprint to help inform the custom Lightning component.

C.

Create HTML markup and link the SLDS stylesheet via static Resource.

D.

Exhaust the list of available base Lightning component in the component Library.

A UX Designer has identified the Case Solver as a key user persona for Cloud Kicks' Service Cloud instance.

Which activities should be considered while designing the Case Solver experience?

A.

troubleshooting customer issues and logging activities

B.

training other agents and editing knowledge articles

C.

Viewing the status of cases and analyzing campaign metrics