Cisco 100-140 - Cisco Certified Support Technician (CCST) IT Support

A customer has the following issue:

I cannot access files from my external disk drive on my Windows 10 laptop. The disk drive is not listed in Windows Explorer. I can access the files just fine on my other laptop that has the same operating system and drivers installed.

You need to assist the customer in solving this problem.

For each action select Yes if it might solve the problem and No if it will not solve the problem.

Note: You will receive partial credit for each correct selection.

Match each Windows tool from the list on the left to its appropriate usage scenario on the right.

Note: You will receive partial credit for each correct selection.