Cisco 100-140 - Cisco Certified Support Technician (CCST) IT Support
When researching a technical issue and updating the internal documentation, what is the best approach to ensure the information you retrieve is accurate and reliable?
A customer calls the Help Desk and reports the following:
I keep getting an error that my system is low on memory when I run my video editing software.
Which process will allow the customer to locate the available memory of their device?
A help desk technician is assisting a customer with setting up access from their Windows computer to a shared company folder.
What should the technician do?
John indicates that he cannot edit the file Test.docx, which is stored on a network shared drive. John can access and edit other files on the shared drive. You review permissions for the file and see the permissions shown in the following screenshot.
Which change will allow John to access and edit the Test.docx file, while retaining account-level control?
Move each help desk term from the list on the left to the scenario it describes on the right.
You can use each option once, more than once, or not at all.
Note: You will receive partial credit for each correct response.
Which type of virtualization allows a user to run one or multiple operating systems that are stored remotely on a central server in a data center?
You are a help desk technician at Healthy Eats. The company has 1000 employees in multiple locations. An end user calls you via telephone and states the following:
I am Jane Doe with the Accounting Department. I have forgotten my password, and I have a huge deadline approaching. I need you to reset my password as soon as possible so that payroll checks can be issued.
What should you do?
A user needs assistance configuring Microsoft Teams so that it will start automatically.
Which category in Teams should the user select to set the application to auto-start?
Move all the problem-solving steps to the answer area and place them in the correct order.
Which three pieces of information would be considered Personally Identifiable Information (PII)? (Choose three.)
Note: You will receive partial credit for each correct selection.
