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Avaya 37820X - Avaya Midsize Solution Design Exam

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Total 65 questions

Avaya Contact Center Select Remote Agents can use an Avaya Deskphone or Avaya soft client. Which Avaya softclient is supported for Remote Agents on Avaya Contact Center Select (ACCS)?

A.

Avaya one-X® Communicator for Mac

B.

Avaya Communicator for IOS

C.

Avaya one-X® Communicator for Windows

D.

Avaya Communicator for Windows

You are speaking with a customer who has a large multi-site enterprise, and limited IT staff to support a new communications system. They like the idea of housing the primary call control in a reliable data center, but do not have such an environment. In their business today. Local survivability is critical as reliable communications is a core function of their business.

Based on these factors, which IP Officeâ„¢ deployment model would meet the customer requirements?

A.

Private Cloud

B.

Public Cloud

C.

Hybrid Cloud

D.

On-Premise

With the Avaya IX'" Workplace Client, what is required to provide point-to-point audio and video calls?

A.

One user with Office Worker licence, one user with Power User licence

B.

Two users with Avaya Equinox® Meetings Online virtual meeting rooms

C.

Two users with Avaya Equinox® Conferencing host licences

D.

Two users with Power User licences

In an IP Office environment, which two can be run on the Vantage device? (Choose two.)

A.

Vantage Connect Client

B.

Avaya IXâ„¢ Workplace Client

C.

Avaya Equinox® Attendant

D.

IP Office Web Client

Your customer would like to use Deskphone mode, also called Shared Control, and they want to know if they need to replace any of their deskphones.

Which phone does not support Shared Call Control?

A.

1100 Series

B.

J129

C.

DECT R4

D.

1200 Series

Refer to the exhibit.

You have just finished your discovery conversation with a multi-location, midsize customer.

What would you do to use the generic functional UC&C architecture shown in the exhibit?

A.

Create a version of this diagram for each location.

B.

Add the specific product names for components in your solution.

C.

Cross out functionality not requested by the customer.

D.

Add In quantities for each of the components in your solution.

What is one of the features of the Avaya Vantageâ„¢ K165 that makes it different than the Avaya Vantage K175?

A.

It has visible mechanical buttons.

B.

It has a smaller touch screen.

C.

It does not Include a camera.

D.

It is not an all glass device.

Your customer wants to create wallboards.

In addition to the Basic Avaya Call Reporting license, what is required to provide wallboard templates?

A.

Realtime

B.

Voice Recording Library

C.

Custom reports

D.

Agent Dashboards

With Avaya Equinox ® Meetings Online, what is the maximum number of live broadcast viewers for a Pro VMR version?

A.

500 viewers

B.

50 viewers

C.

25 viewers

D.

100 viewers

You have completed your design for a customer who needs two analog lines for fax, reusing 50 digital telephones from their old system, 425 IP telephones (200 from their old system and 225 new), and 50 new SIP mobile users.

Based on this configuration of endpoints and users, which ports are required?

A.

Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 225 customer provided PoE ports In a Layer 2 switch

B.

Two analog ports and 50 digital ports in a IP Office 500 V2, 475 customer provided PoE ports In a Layer 2 switch

C.

Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 425 customer provided PoE ports in a Layer 2 switch

D.

Four analog ports and 50 digital ports In a IP Office 500 V2, 425 customer provided PoE ports In a Layer 2 switch