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Cisco 500-443 - Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)

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Total 60 questions

What is the purpose of the SMTP setting in the CUIC administrator web page?

A.

configure the email server and actual schedule for the reports to be sent

B.

configures the actual schedule for the reports to be sent

C.

only configures the email server used to email scheduled reports

D.

only configures the email server used to email the alert notification

In PCCE 12k, what are two options to manage payloads? (Choose two.)

A.

a custom payload is created during the installation

B.

ECC Variables where Default Payload is the only option and all new ECC Variables are automatically added to the Custom Payload

C.

delete the default payload and rebuild with the same members

D.

ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload

E.

a default payload is created during the installation

Which protocol is used by UCCE/PCCE to communicate with CUCM?

A.

IH323

B.

TAP1

C.

JTAPI

D.

SIP

What are two Bulk Import Tool 'Template' Options to perform Administration Tasks? (Choose two.)

A.

Call Type

B.

Extended Call Variable

C.

Call routes

D.

Skill Groups

E.

User

What are two ways to access UCCE/PCCE Servers? (Choose two.)

A.

ICA

B.

Web browser to access Web Administration tool

C.

RAW

D.

Secure Shell (SSHW1

E.

Microsoft RDP

How is Mobile Agent implemented?

A.

Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.

B.

Remote CTI Port DM is used oy the agent at loom and is where callers are routed when this agent is selected

C.

iBoth RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.

D.

Local CTI Port is good enough for logged-in Mobile Agent and full functionality.

What are two XML files that will be backed up when the Disaster Recovery System performs a cluster-level backup? (Choose two.)

A.

drfSchedule.xml

B.

drfDevice.xml

C.

drfDeviceProfile.xml

D.

drfPlatform.xml

E.

drfSystem.xml

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP delivers this string via SIP invite to the Virtual Voice Browser (WB). At this point, which two actions does the WB take? (Choose two.)

A.

The WB will check if a media server is set up or not.

B.

The WB will drop the call.

C.

The WB will ask the ICM script for instruction.

D.

The comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB

E.

It invokes a comprehensive application in the Virtual Voice Browser.