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Cisco 500-443 - Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)

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Total 60 questions

Where must a Dialed Number be mapped within CCE?

A.

Call Type, which in turn points to a scheduled Routing Script

B.

Precision queue

C.

Skill group

D.

Media Server

What are two steps to enable database access on a CVP VXML Server to implement Database lookup using VXML? (Choose two.)

A.

Clear the database for duplicates.

B.

Restart the Tomcat service on SQL Server.

C.

Install a compatible ODBC driver.

D.

Add the JNDI Context configuration.

E.

On an SQL Server, create an SQL user for JNDI reference.

What should a Call Type be mapped to for successful call routing?

A.

Routing Client

B.

Scheduled Script

C.

Dialed numbed

D.

Default Label

What are two descriptions for the CUIC database? (Choose two.)

A.

A Voice Operating System (VOS) installs a MvSQL database as part of the base platform installation.

B.

The CUIC runs its own MvSQL database storing users, roles, permissions, and report templates.

C.

Database purge schedule can be controlled or changed through the command-line interface.

D.

The CUIC database sets up the enterprise replication among all participating nodes.

E.

Data in the CUIC database is replicated every 10 seconds to sync up all participating nodes' changes.

What are two descriptions of permissions for a CUIC user or administrator? (Choose two.)

A.

The initial and default super user is the System Application User who is configured during installation has permission to do everything, including creating additional super users.

B.

After new super users are added to the Administration console, the super user initially created during installation can be deleted.

C.

Any user assigned to the System Application User can access the administration console.

D.

All of the administrative tasks of the Cisco Unified Intelligence Center solution can be administered from within OAMP.

E.

The super users can manage the CUIC system like Cluster Configuration. Control Center, and Tools from any server nodes.

How many roles are available to be assigned to a CUIC user?

A.

5

B.

6

C.

7

D.

8

What are two descriptions for JNDI? (Choose two.)

A.

a method for querying and updating data in a database

B.

designed to be independent of any specific directory service implementation so a variety of directories can be accessed

C.

a script that provides call routing!

D.

an API that defines how a client may access a database

E.

an API that provides naming and directory functionality to applications

What are two usages for Call Studio Database lookup? (Choose two.)

A.

Account Type

B.

Play media

C.

Get Digit

D.

Claim Number

E.

Dialtone

What are two default roles assigned to a supervisor imported from CCE DB? (Choose two.)

A.

Value List Collection Designer

B.

Agent Supervisor

C.

Report Designer

D.

Report Definition Designer

E.

Dashboard Designer

What are two core components of PCCE? (Choose two.)

A.

CVP Call/VXML Server

B.

Agent PG A and B side

C.

Cisco ECE Services Server

D.

CVP Reporting Server

E.

Cisco ECE Web server