Summer Sale Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: ecus65

Avaya 6210 - Avaya Aura ContactCenter Implementation Exam

Avaya 6210 Premium Access     Download Demo    
Page: 2 / 2
Total 124 questions

During the Avaya Aura® Contact Center (AACC) software installations, which tool launches once the UniversalInstaller configuration is successfully completed?

A.

Avaya Aura® Contact Center Configuration Wizard

B.

Avaya Aura® Contact Center Startup Wizard

C.

Avaya Aura® Contact Center Installation Wizard

D.

Avaya Aura® Contact Center Ignition Wizard

A customer has installed Avaya Aura® Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream.

Where do you set the transmission mode for the site to Unicast?

A.

From the CCMS > RSM IP Address window

B.

From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > CCMA Settings

C.

From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > Real-Time Reporting > RTR Registry Settings

D.

From the CCMS > RSMConfig

After a successful installation of Avaya Aura® Contact Center, Avaya releases a patch for this particular site that is required to fix a problem reported for the CCMS. Currently, the service pack AvayaCC_CCMS_7.0.0.0.11.0021_Patch is installed under CCMS and no roll-up patches have been installed yet.

What is a valid name for the site specific patch?

A.

AvayaCC_CCMS_7.0.0.0.12.0021_Patch

B.

AvayaCC_CCMS_7.0.0.0.12.0031_ServicePack

C.

AvayaCC_CCMS_7.0.0.0.11.0023_ ServicePack

D.

AvayaCC_CCMS_7.0.0.0.11.0210_Patch

Which operating system is supported for Avaya Aura® Contact Center Release 7 server installations?

A.

Windows Server 2008 SP7 Standard Edition or Enterprise Edition

B.

Windows Server 2012 R1 Standard Edition or Datacenter Edition

C.

Windows Server 2012 R2 Standard Edition or Datacenter Edition

D.

Windows Server 2008 SP2 Standard or Enterprise Edition

Which three statements about Avaya Aura® Contact Center (AACC) Licensing are true? (Choose three.)

A.

Agent licenses are available for both Nodal and Corporate Licensing.

B.

A Corporate Enterprise license type is for a network of Avaya Aura® Contact Center installations.

C.

The Nodal Enterprise license type controls the licensing for a single Avaya Aura® Contact Center node.

D.

The licensing grace period duration is 15 days.

E.

Nodal Enterprise licensing supports a Standby License Manager.

A customer has Avaya Aura® Contact Center (AACC) and Avaya Aura® Unified Communications Platform Integration.

For the Avaya Aura® Session Manager (ASM) to direct incoming voice contacts to the AACC, as part of the ASM and AACC configuration, which two items are configured in ASM? (Choose two.)

A.

Enable TLS encryption for Hosts.

B.

Install a Signed Certificate from a Trusted Host.

C.

Add the Avaya Aura® Contact Center as a Trusted Host.

D.

Add a Routing Policy for the AACC.

In a Mission Critical AACC High Availability (HA) campus solution, there are two types of switchovers, managed and unmanaged. A managed switchover is one initiated by the administrator or caused by a failure of a monitored Contact Center Manager Server (CCMS) or Communication Control Toolkit (CCT) component. An unmanaged switchover results from a hardware, network, database or power failure.

Which three conditions must be satisfied before a switch over can occur? (Choose three.)

A.

The active server database and standby server database are synchronized, and the standby server database is shadowing the active server database.

B.

On the active server, all critical CCMS and CCT services are monitored and running.

C.

The active and standby servers are in a running state.

D.

The active and standby servers have switchover enabled.

After completing the Avaya Aura® Contact Center installation, you want to display the installation log.

What is the path to the log?

A.

D:\Avaya\Logs\Sysops

B.

C:\Logs\Sysops

C.

D:\Avaya\Logs\PVI

D.

C:\Avaya\Logs\Sysops

You are installing a SIP-based Avaya Aura® Contact Center (AACC) with Avaya Aura® Media Server (AAMS).

Which three functions/features are gained by implementing the AAMS? (Choose three.)

A.

skillset based routing

B.

anchoring of calls

C.

recorded announcements

D.

music on hold

E.

text to speech engine