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Avaya 6210 - Avaya Aura ContactCenter Implementation Exam

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Total 124 questions

In a customer’s Local Area Network, some segments in the network do not allow multicast for transmitting data.

When configuring the Contact Center Manager Administration (CCMA) using the RTR (Real-Time Reporting) Registry Settings, how can network bandwidth usage be limited?

A.

In the Minimum Unicast Sessions box, type the minimum number of simultaneous unicast sessions that the server is directed to allow.

B.

In the Maximum Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow.

C.

In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to allow.

D.

In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed to allow.

You have been asked to install an Avaya Aura® Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server.

What is the next required step?

A.

Install the Replication Server for database replication.

B.

Run the High Availability tool on the Standby Server.

C.

Perform a backup on the Primary server and execute a restore of the backup on the Standby server.

D.

Reboot the Primary and Secondary Server so that they will synchronize.

Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center.

Which three statements regarding the Orchestration Designer tool are true? (Choose three.)

A.

OD application steps can include call treatments, such as music or ringback.

B.

OD allows you to view real-time statistics for each skillset.

C.

OD applications can provide call routing, such as skill-based routing.

D.

OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.

Which tool is used to verify the Communication Control Toolkit (CCT) configuration and to ensure that all resources are available and accessible to route contacts for the Contact Center Manager Server (CCMS)?

A.

Multimedia Dashboard

B.

Reference Client

C.

Server Utility

D.

Server Manager

You can install the Contact Center Server Utility on a standalone computer, or it can co-reside with the Contact Center Manager Server (CCMS).

Which operation on the server can the Server Utility perform?

A.

Modify real-Time Display interface parameters

B.

View Alarms and Events

C.

Perform database restores

D.

Administer licensing

When a SIP INVITE message arrives at the Contact Center Manager Server (CCMS), CCMS matches the message with one of the configured Route Points URIs.

CCMS then anchors the customer call to a port on which component?

A.

Call Pilot

B.

Avaya Aura® Communication Manager

C.

Avaya Aura® Media Server

D.

Avaya Aura® Midsize Enterprise (ME)

You are preparing the Windows server for the installation of Avaya Aura Contact Center (AACC). As AACC does not support Remote Access Services (RAS), it must be disabled before installing AACC.

What is the correct procedure to disable Remote Access Services?

A.

Disable RAS using the Avaya Aura Contact Center Roles and Features Installer

B.

Disable RAS in Administrative Tools > Computer Management

C.

RAS is disabled automatically by the AACC R7 installation DVD

D.

Disable RAS in Administrative Tools > Remote access connection Manager

You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center.

Which configuration step should be performed in Contact Center Management Administration (CCMA) for agents to use AAD?

A.

Assign an AAD login ID and password to each agent.

B.

Enable Agent Desktop integration in each agent’s Call Presentation Class.

C.

Associate a domain user account with each agent.

D.

Acquire each agent’s telephone.

Avaya requires that a remote support access tool be configured on Avaya Aura® Contact Center (AACC) servers to provide remote support.

Which remote access tool does Avaya recommend?

A.

Avaya Secure Access Link

B.

pcAnywhere

C.

NetMeeting

D.

AA_Rescue

From the High Availability (HA) utility under Configuration, which menu selection can be used to validate that the Active and Standby servers are running?

A.

Notifications

B.

CC Configuration

C.

System

D.

Server Mode