Avaya 6211 - Avaya Aura Contact Center Multimedia Implementation Exam
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?
When you installed the Contact Center software, a set of default or sample applications are installed. Which are two of the three default or sample applications? (Choose two.)
Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?
You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. WhichURL location will you enter to access the AAD Web page to start the AAD installation?
You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?
Which template would you assign to an Inbound skillset so it can be monitored by the POMBlending Service?
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is usedfor the Web Communications skillset?
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?
Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sentto the contact center? (Choose three.)
