Avaya 7492X - Avaya Aura® Call Center Elite Support Exam

A customer has calls coming Into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if It is answered at a different site.

Which two features should be used in the vectors to ensure that all calls are answered tn a timely fashion? (Choose two.)

Which vector object can replace the Time of day (TOD) global Vector Variable?

Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?

Refer to the exhibit.

The reply-best vector command is applied to which BSR VDN/Vector?

What are the three requirements for Best Services Routing (BSR) polling over IP without the B-channel signaling-group? (Choose three.)

A customer using the TTrace tool wants the TTrace system to send an email when the system logs a particular type of alarm on the TTRace server.

Which TTrace tool will accomplish this?

With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?

In a multi-site BSR configuration, with 2 remote location site BSR Application form?

A customer reports that they received the message ‘Tserver Link Up’.

What should you advise them to do?

What ate three major benefits of SLM with EAS? (Choose three.)