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Avaya 7492X - Avaya Aura® Call Center Elite Support Exam

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Total 83 questions

A customer wants to routinely monitor their vectors for unexpected results.

How should they monitor their results?

A.

Use the System Maintenance > Reports >Error Log report in the Call Management System

B.

Use the list history command in the Communication Manager

C.

Use the display events command in the Communication Manager

D.

Use the Exceptions > Reports > Vector Exceptions in the Call Management System

What are the three key differences between Enhanced look Ahead Interflow(FLAI) and traditional LAI? (Choose three.)

A.

The ELAI uses the interflow-qpos vector command.

B.

The Call Center calls must be queued to first in LLAI.

C.

The ELAI uses route-to number ~r 13035485103.

D.

The ELAI Is near first-in-first-out routing.

E.

The value of the Interflow-qpos can be set as <=12.

What would trigger a vector event error?

A.

When vector processing reaches the maximum 1000 steps allowed

B.

When vector processing reaches the- maximum 100 steps allowed

C.

Misdirected calls

D.

Call Denial

A Call Center Elite installation handles approximately 50 calls per hour using 30 agents. You want to expand the Elite installation to double the capacity of calls with 20 agents in another city.

Which type of installation should you use when installing a remote Call Center Elite instance?

A.

Use quick installation of all components

B.

Use manual installation of all components

C.

Use manual installation of a few components

D.

It does not matter which installation method you choose