Weekend Sale Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: xmas50

Avaya 7492X - Avaya Aura® Call Center Elite Support Exam

Avaya 7492X Premium Access     Download Demo    
Page: 1 / 3
Total 83 questions

When a customer generates a TTrace log file there are specified components in each line item of the log file.

Which data do these components include?

A.

The log file includes the date, the time, the name of the processes, the system where the process is running, and the process ID

B.

The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the agent handling contacts

C.

The log file includes the name of the processes, the system where the process is running, and the process ID

D.

The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the user on the system

A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions.

Which object should the customer check to evaluate the system performance?

A.

System files

B.

Trace files

C.

Log files

D.

Traffic reports

You are having problems with Avaya Aura® Call Center Elite Multichannel and you are considering a work around.

In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?

A.

D4 – define escape points

B.

D2 – describe the problem

C.

D1 – establish a team

D.

D3 – develop interim containment actions

E.

D5 – choose corrective actions

A customer has SLM In their contact center deployed, but would now like to add the Business Advocate feature to Increase staffing automation, so that the supervisor can spend more time coaching their agents.

Which statement Is true?

A.

Business Advocate can exist with FAS enabled.

B.

SLM can exist without EAS enabled.

C.

The Business Advocate feature and SI M cannot co-exist on the same system.

D.

The Business Advocate feature con run on the same system that has SLM configured.

Refer to the exhibit.

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

A.

The call will be routes to 2048

B.

The call will queue to skill 1

C.

The call will be disconnected

D.

The call will be routed to 2049

You need to troubleshoot your Best Service Routing (BSR) polling vectors to verify that they are operating as intended.

Which command do you use to do this?

A.

monitor bcms hunt group

B.

list trace trunk

C.

monitor bcms trunk

D.

list trace vdn

Best Services Routing (BSR) determines the best resource to service a call by examining which three variables? (Choose three.)

A.

Agent Average Speed of Answer

B.

Selection strategy for the active VDN

C.

Oldest call waiting

D.

Availability of the agents

E.

Estimated Wait Time (EWT)

Which two commands will assess the behavior of a command that is used to route calls? (Choose two.)

A.

list trace VDN

B.

list trace vector

C.

display events

D.

list trace station

You are asked to resolve an Issue with little information except that there are reports of calls being disconnected and calls in queue not receiving announcements. When you check the display events In the Communication Manager (CM) there are several events that need to be researched.

Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?

A.

Use the Event Type column.

B.

Use the Event Data 1.

C.

Use the Event Data 2

D.

Use the Event Description.

What must be administered In the route pattern for a multi-site Best Service (Services Routing (HSR) application?

A.

The trunk group must be H.323.

B.

The FRL settings do not apply to HSR.

C.

Set TSC to y and set CA-TSC to "as needed".

D.

The ISDN parameters "QSIG/ETSI TSC Extension" can be left blank.