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Avaya 78950X - Avaya Contact Center Select Implementation and Maintenance Exam

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Total 65 questions

Which two statements about Thick Provisioning are true? (Choose two.)

A.

It prevents over allocation of hard disk resources.

B.

It improves hard disk performance.

C.

It allows the Software Appliance image to be deployed faster.

D.

It requires less disk space overall than Thin Provisioning.

Which Contact Center component was previously using a combination of Active Directory -Lightweight Directory Services (AD-LDS) and Microsoft Access databases?

A.

CCMA

B.

CCMS

C.

CCMM

D.

CCT

Which statement about the Avaya SIP Sleuth is true?

A.

It is a pre-installed application found under Contact Center Common Utilities.

B.

It is a separate downloadable application that runs on a local workstation PC.

C.

It is a pre-installed application but must be activated in the registry of the Avaya Contact Center Select (ACCS).

D.

It must be downloaded and run from the AMS element manager.

Which two are requirements for the SIP Extension on the IP Office system? (Choose two.)

A.

"Call Waiting On" must be enabled to allow the system to handle more than one call at a time.

B.

The SIP extension type must be H.323.

C.

The SIP extension must be In the same number range as the agent telephone numbers.

D.

A single SIP extension is required for integration between IP Office and Avaya Contact Center Select (ACCS).

Which three methods of adding agents does Avaya Contact Center Select (ACCS) support? (Choose three.)

A.

Contact Center Management multi add option

B.

Contact Center Management add agent

C.

Contact Center Management add many users

D.

Contact Center Configuration Tool

E.

Contact Center Management create copy

When configuring a scheduled backup using the Contact Center Database Maintenance utility, which three statements are true? (Choose three.)

A.

You can schedule multiple applications for backup in a single scheduling task.

B.

The backup folder contains backup files for each application you select.

C.

You can schedule on a frequency of a specific date.

D.

Regularly occurring backups create a new backup folder for the previous backup.

E.

You can only backup one database (either CCMS, CCMA, CCT, or CCMM) at a time.

Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?

A.

ACCS, Configuration component

B.

ACCS, Contact Center Manager component

C.

IP Office Web Manager

D.

IP Office System Status

Refer to the exhibit.

How many email agents are licensed on this Avaya Contact Center Select (ACCS) system?

A.

0

B.

100

C.

250

D.

500

Which three tools can be used to show the status of the SIP extension used for calls that are not arriving at the Avaya Contact Center Select (ACCS)? (Choose three.)

A.

Window Event Viewer

B.

ACCS SGM Management Client

C.

IP Office System Monitor Tool

D.

IP Office Web Manager

E.

IP Office System Status Application