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Avaya 78950X - Avaya Contact Center Select Implementation and Maintenance Exam

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Total 65 questions

A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.

Which CCMM tool provides this functionality?

A.

The Multimedia Contact Manager

B.

The CCMA

C.

The E-mail Manager

D.

The outbound campaign Management Tool

What are the high level configuration requirements for Avaya Aura® Media Server (AAMS) HA?

A.

The Replication account setup must be different between Primary and Backup AAMS.

B.

The UUID from Backup AAMS should be selected for use on Primary AAMS.

C.

The UUID from Primary AAMS should be selected for use on Backup AAMS.

D.

Enable High Availability should only be selected on the Primary AAMS.

Which statement about the function of the Access Class In Access and Partition Management Is true?

A.

The Access Class will prevent a user from modifying skillset properties.

B.

An Access Class will limit the Launchpad links a user may access.

C.

The Access Class will be used to limit the user to report on specific contact center agents.

D.

Access Classes will be used to limit a user to specific report groups.

Which statement about the Orchestration Designer Treatment block is true?

A.

It is used to connect the caller to voice mail.

B.

It is used to play re-assurance messages to the caller.

C.

It is used to play music to the caller.

D.

It is used to offer the caller a selection prompt.

Which two tools are used to configure the email servers In Avaya Contact Center Select (ACCS)? (Choose two.)

A.

The ACCS Multimedia administration component

B.

The Configuration component of the ACCS Launchpad

C.

The outbound component of the ACCS Launchpad

D.

The ACCS Ignition Wizard

Where are the media files that provide music and recorded announcements to contact center applications stored?

A.

The Avaya Contact Center Select (ACCS) contact center system

B.

The IP Office voice mail system

C.

The Avaya Aura® Media Server (AAMS) dedicated for Avaya Contact Center Select (ACCS)

D.

The Avaya Aura® Media Server (AAMS) from Communication Manager (CM)

Which three skillset configuration data sets are parts of the sample data provisioned with Avaya Contact Center Select (ACCS)? (Choose three.)

A.

OB_Skill1

B.

Email_Skill1

C.

Skill2

D.

VM_Skill1

E.

Outbound_Skill1

Which three applications are included with the IP Office admin suite Installation? (Choose three.)

A.

Avaya Grep

B.

System Status

C.

IP Office Platform Manager

D.

IP Office Manager

E.

System Monitor

In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, a gray padlock next to a service may indicate which two conditions? (Choose two.)

A.

The service was disabled because it is not being used.

B.

The service is not licensed.

C.

The patches for that service are out of date.

D.

The service is in the process of shutting down.

Information in the Avaya Contact Center Select (ACCS) historical database Is summarized into interval, daily, weekly, and monthly summaries.

If the current time is 8:05 AM, when could the first interval report be created that would include current activity?

A.

Any time after 8:05 AM

B.

After midnight

C.

After 8:15 AM

D.

After 9:00 AM