Cisco 820-605 - Cisco Customer Success Manager
A Customer Success Manager is creating an adoption campaign for a customer. Where should the campaign focus to identify expand opportunities?
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right.Not all content choices are used.
The customer wants to reduce their exposure to security events. Which business outcome is critical to the company’s success?
In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)
What is the value proposition of customer success for customers?
What is the purpose of targeted use cases?
What is the best method to measure customer consumption of technology?
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach will best measure success?