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CA Technologies CAT-200 - CA Service Desk Manager r12 Administrator Exam

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Total 40 questions

Which action helps ensure that all aspects of a project are managed while moving equipment?

A.

Associating Problems

B.

Attaching child Incidents

C.

Connecting severity ratings

D.

Connecting Change Orders

Level 1 CA Service Desk Analysts can use the CA Service Desk Quick Profile page to:

A.

Create templates

B.

Search knowledge documents for relevant information

C.

Search for information about the end user during a support call.

D.

Access the end user's computer and resolve the problem during the call.