CA Technologies CAT-200 - CA Service Desk Manager r12 Administrator Exam
You need to create new Key Performance Indicators (KPIs) that will provide you with sum, max, and duration metrics. Which type of KPIs provides you with the flexibility to meet this requirement?
In a data partition rule, the logged in user is represented by:
Level 3 CA Service Desk Analyst, Indira Chopra, resolves a ticket and returns it immediately to single point of contact (SPOC), Cliff Warner. Cliff needs to verify with the user that the issue is resolved and:
You are creating and modifying configuration item (CI) support data. One of your external partners manufactures computers. You have defined this partner as a company. Now, for each type of computer they manufacture and that you use, you will define a:
Which option do you need to customize to send a survey after a certain number of tickets are closed?
When you create configuration items (CIs) for notifications, you distinguish special object contacts from normal ones by using the:
In certain situations, CA Service Desk Manager needs to be able to evaluate the current and previous values of certain fields. For previous assignee notifications, which previous values are available? (Choose three)
Which features characterize data partitions? (Choose two)
Security access to CA Service Desk objects from command line utilities:
You are using a classic workflow. To cancel a Change Order, you must:
