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ServiceNow CIS-FSM - ServiceNow Certified Field Service Management (FSM) Implementation Specialist

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Total 86 questions

In the Auto-Assignment Confirmation pop up window, what is the category of a previously assigned task which was unassigned, but, then, could not be assigned to any agent?

A.

Not Assigned

B.

Unassigned

C.

Reassigned

D.

Assigned

What state do work order tasks need to be in for dynamic scheduling to assign them?

A.

Qualified

B.

Ready for lispatch

C.

Pending dispatch

D.

Approved

What needs to be enabled in the field service configuration order to allow customers to digitally sign and confirm work orders?

A.

Work notes are required to close a task

B.

Managed documents and task activities

C.

Signature Capture and PDF Order Summary

D.

Copy task work notes to request

In the context of time recording, “Out of office”, “Meeting”, and “Training” are examples of what?

A.

Labor rate cards

B.

Time sheet policies

C.

Time worked categories

D.

Standard rate types

How are dispatch groups filtered in the lookup?

A.

By Manager

B.

By Group type

C.

By Group members

D.

By Location coverage