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ServiceNow CIS-FSM - ServiceNow Certified Field Service Management (FSM) Implementation Specialist

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Total 86 questions

If you are using auto-routing or auto-dispatch, what must be set in system properties for precise time estimates?

A.

Latitude and longtitude for Google Maps API

B.

Private Key and Client ID for Google Maps API

C.

Geocoding for Google Maps API

D.

Distance Matrix for Google Maps API

As it pertains to dynamic scheduling system properties, what is the recommended maximum number of tasks that can be selected when running dynamic scheduling manually?

A.

40

B.

20

C.

30

D.

50

When configuring an appointment booking record producer, what must be enabled in order to display the appointment selection widget on the record producer?

A.

Work order templates

B.

Appointment booking service

C.

Appointment booking variable set

D.

Catalog definition

Map page markers, map filters, and map data are key components of what?

A.

Territory Management

B.

Geolocation

C.

Dispatcher Workspace

D.

Advanced Map Pages

When configuring dynamic scheduling, what can you use or create to identify specific lists of tasks?

A.

Schedules

B.

Assignment filters

C.

Task filters

D.

Agent filters

Assuming task-driven process lifecycle is enabled, how many work order tasks are required for a work order request?

A.

At least one task

B.

None are required

C.

At least two tasks

D.

At least three tasks

Which mobile application does field service use?

A.

Now Mobile

B.

Mobile Agent

C.

Mobile Studio

D.

Mobile Onboarding

What feature helps field agents by providing relevant knowledge for the task at hand and displaying search results on forms when users enter text in a field?

A.

Knowledge Base

B.

Reports

C.

Contextual search

D.

Filter navigator

As it pertains to dynamic scheduling configuration, what are the main components of task filters? (Choose three.)

A.

Weighting

B.

Matching criteria

C.

Un-Assignment constraints

D.

Ordering rules

E.

Ranking method

When using the dispatcher workspace integration with dynamic scheduling, if a dispatcher drags a lower priority task over a higher priority task, what will occur?

A.

Both tasks are automatically- reassigned

B.

Both tasks are automatically assigned

C.

A warning is displayed and dispatcher confirmation is required

D.

The higher priority task is automatically reassigned