ServiceNow CIS-SPM - Certified Implementation Specialist - Strategic Portfolio Management

According to the ServiceNow documentation1, the planning console can show as many WBS levels as desired, starting from the level 1 to the lowest system components. The WBS levels can be expanded or collapsed by clicking the plus or minus icons next to the task names. The planning console also allows users to create, edit, and delete tasks, as well as add dependencies, assign resources, and track progress.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_PlanningConsole.html

According to the Assigning Resource Roles document, you define ‘Roles’ requested via resource plans under resource roles in the Resource Management application. Resource roles are the roles that users can request or allocate for resource plans. The other options are not correct, as they are not the places where you define ‘Roles’ requested via resource plans. The system roles are the roles that grant access to various applications and modules in the system. The roles under system security are the roles that control the security settings and permissions for the system. The skill management modules are the modules that manage the skills and skill levels of users and groups.

The Transition stage of the Now Create methodology includes the activities of Transition, Mobilize, Prepare and Conduct. This stage is focused on transitioning the solution from development to production, mobilizing the stakeholders for the go-live, preparing the environment and data for the launch, and conducting the final testing and validation. You can find more information about the Transition stage in the Now Create ebook or the Project Methodology website for ServiceNow.

According to the ServiceNow documentation1, the Business Unit field on a Project or Demand form is a reference field that displays values from the cmn_department table. A reference field stores a link to a record on another table, rather than storing the data directly in the field2.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ProjectTable.html 2: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/form-administration/concept/c_ReferenceFields.html

According to the ServiceNow documentation1, the discount rate on the demand form impacts the net present value (NPV) of the demand. The NPV is the difference between the present value of the benefits and the present value of the costs of the demand. The discount rate is the rate used to discount future cash flows to their present value. A higher discount rate means that future cash flows are worth less in the present, and vice versa. The other options are incorrect because:

A. ROI: The ROI (return on investment) is the ratio of the net value to the estimated cost of the demand. The discount rate does not affect the ROI, as both the net value and the estimated cost are based on the present value of the cash flows2.

C. Financial Benefit: The financial benefit is the sum of the present value of the benefits of the demand. The discount rate does not affect the financial benefit directly, but only indirectly through the NPV calculation3.

D. Internal Rate of Return %: The internal rate of return % (IRR) is the discount rate that makes the NPV of the demand equal to zero. The discount rate does not affect the IRR, but rather the IRR is derived from the NPV equation4.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/reference/r_DemandTable.html 2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_DemandRate.html 3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_FinancialBenefit.html 4: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_InternalRateOfReturn.html

According to the Innovation Management document, the plugin that activates the Ideas module to gather and evaluate ideas efficiently, and quickly identify ideas for implementation is Ideation with PPM. This plugin enables the Innovation Management application, which allows organizations and employees to collect, vote on, manage, and collaborate on ideas from a centralized location. The other options are not correct, as they are not plugins that activate the Ideas module. Test Management 2.0 is a plugin that enables the Test Management 2.0 application, which allows users to create, plan, and execute tests. Agile Development 2.0 is a plugin that enables the Agile Development 2.0 application, which allows users to manage scrum or development work throughout the lifecycle. Resource Management is a plugin that enables the Resource Management application, which allows users to manage resource plans and allocations.

 According to the Create a customer project from a demand document, when creating a project from demand, the resource plan and the cost plan are moved and copied upon project creation. The resource plan defines the resources required for the project, and the cost plan defines the estimated and actual costs for the project. The other options are not correct, as they are not related records that are moved and copied upon project creation. The change requests, the idea, and the demand are not moved or copied to the project, but they are linked to the project as references. The assessment is not a record that is associated with the project, but with the demand.