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ATD CPTD - The Certified Professional in Talent Development

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Total 90 questions

A new manager has a team comprised of four different generations of employees. Which action by the manager would be most likely to minimize intergenerational conflict within the team?

A.

Acknowledge the diverse viewpoints of each team member

B.

Listen actively to each team member

C.

Poll each team member

D.

Define what is important to each team member's generation

Which leadership ability is of most value for fostering an organization's long-term success?

A.

Managing and measuring meaningful work tasks

B.

Creating and implementing new company strategies

C.

Establishing and maintaining trusting and collaborative relationships

D.

Developing and implementing continuous improvement ideas

A pharmaceutical company wants to overhaul its compliance training. Some of the executives think that generic training from an external vendor would be cheaper. The talent development (TD) manager knows that customized training built internally would better meet the need. What would best help the TD manager make the case to build the training internally?

A.

A cost breakdown of having all employees attend external vendor training

B.

Metrics on participant satisfaction after attending internal training

C.

Data showing how customized training better aligns to corporate requirements

D.

Information on how compliance violations impact the company's reputation and finances

A talent development professional is developing a training course for line staff who have been promoted to a manager position for the first time. Why should relationship building be a critical component of the training course?

A.

Management is a social construct and built on a foundation of informal relationships

B.

Strong relationships among team members provide the best return on investment (ROI) for the department

C.

A sense of shared ownership and effective inclusion create the foundation of a strong team

D.

Support from key stakeholders cannot be obtained without establishing strong relationships first

Which organizational attribute is most likely to undermine the long-term success of a talent development initiative?

A.

Company culture

B.

Professional development

C.

Onboarding process

D.

Retention policy

When establishing a talent development (TD) department, how would the TD director best align the department's role to achieve the business strategy?

A.

Identify a learning management system that specifically tracks the number of learning solutions that are created for the business units

B.

Create a mission statement that explicitly states the department's endeavor to provide learning solutions that produce meaningful business results

C.

Develop a strategic workflow that includes daily, weekly, monthly, and quarterly tasks that cover all training and development disciplines

D.

Implement a strategy to recruit and hire a staff of TD professionals skilled in instructional design, e-learning software, facilitation, and evaluation

Which organizational capability must be included when assessing a training program using a systems approach?

A.

Role competencies

B.

Organization design

C.

Culture dynamics

D.

Stakeholder objectives

Which work product would most likely be protected under copyright law?

A.

A communication plan

B.

A new-hire process flow

C.

An onboarding procedure

D.

A recording of an orientation course

A talent development (TD) professional has been tasked with creating a knowledge management system for a small company. The TD professional has begun the process of collecting organizational knowledge and has compiled paper manuals, standard operating procedures, process charts, and other archived materials. How can the TD professional most effectively access the collective knowledge of the company's leaders?

A.

Perform interviews with direct reports of the leaders

B.

Review the personnel files and resumes of the leaders

C.

Conduct video and audio interviews with the leaders

D.

Read published works by the leaders

A manager is trying to identify the root cause of a departmental problem by interviewing employees. In which situation is the manager employing the Socratic method of questioning?

A.

Repeatedly asking why the problem is happening until employees feel that they have analyzed the problem thoroughly

B.

Claiming ignorance of the problem and asking questions that elicit employees' fullest knowledge of the topic

C.

Asking questions that require more than a one-word answer and encouraging others to draw on their own experiences

D.

Sharing expertise about the problem, and asking direct questions that help check for understanding of the problem and test for consensus