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Salesforce CRT-271 - Certification Preparation For Community Cloud Consultants (SP25)

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Total 285 questions

Universal Containers plans to build a large-scale Community and expose Leads and Opportunities to their resellers. Universal Containers has the following requirements for their partner account: • 120,000 partner accounts• Minimize the number of partner account roles• Partner account is made up of sales employees and sales managers• Sales employees only have access to their data• Sales managers have access to all sales employees data. What are the two most efficient ways for the Salesforce Adminto fulfil these requirements? Choose 2 answers

A.

Set up partner accounts with two roles

B.

Set up partner accounts with one role

C.

Use sharing rules to grant sales managers access to sales employees' data

D.

Make the sales manager the Super User on thepartner account

Universal Containers needs to match the color scheme of their Customer Service Template-based Community withUniversal Containers' branding colors.

What is the most efficient way to accomplish this task7

A.

Download HTML/CSS from the company's website and upload it inside the Experience Builder.

B.

Get HEX codes for branding colors from the company's website andmanually add them inside the Branding Editor.

C.

Select an available color scheme inside the Branding Editor that most closely matches the company's branding colors.

D.

Upload the company logo to generate a color palette that matches the company's brandingcolor.

Universal Containers has a Community for their partners. They would like to add a new partner company and grant their users access to the Community. What is the first step the Salesforce Admin must complete to set up the partner users?

Select one or more of the following:

A.

Add partner contacts to the Community as members

B.

Create the account and enable it as a partner account

C.

Allow partner users to self-registerand gain access

D.

Create a partner profile for the company

Universal Containers (UC) is launching a Partner Community for its resellers who have access to leads,opportunities, and dashboards. UC has the following requirements to support their partners during the sales cycle:

- UC can engage with partners during the sales cycle

- UC can have internal only discussions

- The channel manager can bring any UC employeeto the discussion

- UC employees might have access to the partner community

How should a Salesforce administrator fulfil these requirements?

Select one or more of the following:

A.

Leverage the opportunity feed and group record layout access control

B.

Leverage private groups and record sharing the access control

C.

Leverage unlisted groups and record sharing for access control

D.

Leverage the opportunity feed and manual shares for access control

Northern Trail Outfitters uses Knowledge Articles toaddress customer questions in their Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community.

What is the most efficient way for a Salesforce Admin to get this information from customers?

A.

Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article.

B.

Create a customer survey using custom Lightning components and add it to the homepage.

C.

Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.

D.

Enable the article voting property on the Article Content component in the article detail page in the Community Builder.

Universal Ketchup Containers are ready to start adding Members to their brand new Customer Plus Community. Whatsteps would an administrator take to do this?

A.

Add the Member Profile to the Community

B.

Add the Member Profile to the Community then Navigate to the Contact Record and Enable the Contact as a Community User

C.

Add the Member Profile to the Community then Navigate to the Account record and enable Contact access to the Community

D.

Navigate to the Contact Record and Enable the Contact as a Community User

What are three ways you can maximize engagement within your SalesforceCommunity?

A.

Ompany Branding and a Custom Domain

B.

Reputation Points & Levels

C.

Frequent Promotions

D.

Establish Etiquette Rules

E.

Measure Community Success

Universal Containers builds a Community with public access to Knowledge Articles and Q&A. The developer builds a Visualforce page that shows Known Issues ontheir products. The developer uses a custom Object to Store Known Issues with an org-wide default sharing setting to Public Read/Write. unauthenticated users receive an error message when they try to load the page. What should the Salesforce Admin do totroubleshoot this issue?

A.

Enable "Public can access the community" checkbox under General Settings in Community Builder.

B.

Add the Guest User profile to the members in Community Management.

C.

Go to the Guest User profile and give to the Visualforce page.

D.

Change the org-wide default sharing to Public Full Access.

Universal Containers Community Manager needs to set up Reputation. Which two tasks should the Community Manager perform to meet this requirement? Choose 2 answers

A.

Create a custom Lightning component for Reputation and add it to the home page.

B.

Configure Reputation points and levels in the Community Management console.

C.

Add a Visualforce Reputation Leaderboard component.

D.

Add the Reputation Leaderboard component to a page in the Community.

E.

Enable Reputation in the Community.

TION NO: 138

Universal Containers' Community is built on the Napili template. The community lets members access their Account page. The project manager needs to customize the Account record detail page and only show the record details.

What two things should the Salesforce Admin do to perform this task in Community Builder? Choose 2 answers.

A.

Add a page variation to Account detail page, add the record detail component, set the page variation as Active, and publish.

B.

Edit the Account record detail page, remove the components NOT needed, and publish.

C.

Make a copy of the Account detail object, remove the components NOT needed, and publish.

D.

Create a standard page, add the Account record detail component, and publish.