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Salesforce CRT-271 - Certification Preparation For Community Cloud Consultants (SP25)

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Total 285 questions

Universal Containers is launching a Community to provide a self-help Channel to theircustomers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a SalesforceAdmin use for the partner users?

A.

Partner Community Plus License

B.

Service Cloud License

C.

Support Community License

D.

Customer Community Plus License

What must your enable at the User level to ensure External Users are able to view Knowledge?

A.

Check Knowledge Use

B.

Check the Data Categories youwant to be Visible

C.

Assign the Knowledge User Permission Set

D.

Assign the Knowledge One Permission Set

E.

Check KnowledgeOne User

Universal Containers adds e -commerce capability to its Communitybuilt on the Napili template. They track customer shipments in a Salesforce custom object. How should the Salesforce Admin expose customer shipment data in Community Builder?

A.

Create an object page associated to the Shipment object

B.

Create a standard page associated to the Shipment object

C.

Clone an object page and associate it to the Shipment object

D.

Clone a standard page and associate it he Shipment object

A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community. Reputation points and levels have been created. What should the Salesforce Admin do inCommunity Builder to accomplish this task? Choose one answer

A.

Add a generic component and name it Leaderboard

B.

Enable Chatter for the Customer Service Napili Community

C.

Drag and drop the Reputation Leaderboard component onto the home page

D.

Createa custom Lightning component and add it to the home page

Universal Containers needs to create a Navigation link to the company's website inside their Customer Service (Napili) Template-based Community.

Which standard functionality should be used to accomplish this task?

A.

Upload an HTML header in Community Management with Javascript that contains a link to the external website.

B.

Create a rich text field inside the Navigation object and include the website URL as an href link.

C.

Create a Navigationmenu item inside Community Builder with External URL type.

D.

Update the Default Website Link property inside Property Editor to the company's website.

Universal Containers wants to build a Community for all their employees. Currently, some of their employees are NOT Salesforce users. How should the Salesforce Admin enable access to the Community for the users who are currently NOT Salesforce users?

A.

Allow the users to self -register to the Community

B.

Create the users as contacts and enable them as Community users

C.

Create the users in Salesforce and add their profile to the Community

D.

Add the users to the Community as members

Universal Containers have launched their Customer Community on the Koa template. Community members have asked your advice for accessing the community on iOS devices, what do you recommend?

A.

IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher

B.

All users should access a Koa Community via a Desktop browser only

C.

IOS usersshould download the OneCommunity app where they can use their regular community login credentials to access the Community

D.

Navigate to the community URL in the browser and a mobile experience will be automatically rendered

Universal Containers has built Visualforce pages for the bid process with integration to their on-premise system, and they use these pages internally. Universal Containers wants to launch a Community and reuse these pages for their contractors and vendors.

Community members should be able to:

- Search and find articles on standard operating procedures.

- Submit invoices and receive status updates.

- Submit bids and receive updates.

How should the Salesforce Admin build this Community?

A.

Build a community in the external website and integrate with Salesforce for bid processes and other information. 

B.

Provide access to the internal Salesforce org and limit access by profiles.

C.

Select the Site.com Template with the Navigation menu for invoices andbid processes.

D.

Use the Salesforce Tabs + Visualforce template and add the tabs for different requirements.

Your team has drafted and published Knowledge Articles for the Customer Community butthey are not visible to external users. What is one reason why this may be the case?

A.

Knowledge Articles for Communities is not enabled

B.

View Knowledge Articles has not been checked on the Community Profile

C.

Knowledge Articles for Customers is not enabled

D.

Customer sharing has not been checked on the Knowledge Article

E.

The Articles are being viewed on unsupported mobile devices

Universal Containers is launching a Community with the followingrequirements:

- Branding requirement is limited to logo and font.

- Configurable Navigation with the option to navigate to custom objects and records.

- Access to articles is limited per Date Category Visibility. 

Which template should the Salesforce Admin use to build this Community that will natively support these capabilities?

A.

Kokua

B.

Koa

C.

Customer Service (Napili)

D.

Aloha