SAP C_C4H510_04 - SAP Certified Application Associate - SAP Service Cloud 2011
Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.
Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?
What must you consider when you want to upload master data to SAP Service Cloud using templates? Note: There are 2 correct answers to this question.
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.
You have configured the SLAs and their determination rules, but they are not derived in the service ticket. Which of the following can be a reason for that? Note: There are 2 correct answers to this question.
Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.
Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.
Which objects can be used within ticket creation to automatically determine the registered product?