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SAP C_C4H510_04 - SAP Certified Application Associate - SAP Service Cloud 2011

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Total 114 questions

Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct answers to this question.

A.

Resource scheduler

B.

Account

C.

Contacts

D.

Warranty

What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.

A.

HTML mashups

B.

URL mashups

C.

Internal mashups

D.

ASAP mashups

Question 8: What types of mashups are available in SAP Service Cloud?

Note: There are 2 correct answers to this question.

A.

HTML mashups

B.

URL mashups

C.

ASAP mashups

D.

Internal mashups

Which of the following options are possible for permissions?

A.

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

B.

Unrestricted access rights override any restrictions you have defined.

C.

Restricted access rights override any unrestricted access you have defined.

D.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

A.

Maintain the fine-tuning activity for date profiles.

B.

Maintain the fine-tuning activity for contracts.

C.

Create a workflow rule.

D.

Select the relevant scoping question.

Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.

A.

Territory

B.

Service organization

C.

Skills

D.

Measurement and reading

What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

A.

Determining fine-tuning settings

B.

Controlling responsibility

C.

Controlling validity of the service catalog

D.

Reporting

E.

Determining service level assignments

When should you use the templates provided in the Data Workbench? Note: There are 2 correct answers to this question.

A.

When data volume is low

B.

When data needs to be loaded quickly

C.

When data needs to be loaded into multiple systems

D.

When there is unstructured legacy data

Which of the following options are possible for permissions?

A.

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

B.

Unrestricted access rights override any restrictions you have defined.

C.

Restricted access rights override any unrestricted access you have defined.

D.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

A.

Web service message monitoring

B.

Custom reports

C.

Interactive dashboards

D.

Standard reports

E.

Inner join data sources