SAP C_C4H510_04 - SAP Certified Application Associate - SAP Service Cloud 2011
What does the system automatically generate when you create a new employee in SAP Service Cloud?
In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.
Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.
To which objects can you directly assign a registered product? Note: There are 2 correct answers to this question.
Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are 3 correct answers to this question.
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.
What are the steps required to set up an approval process? Note: There are 3 correct answers to this question.