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SAP C_C4H510_04 - SAP Certified Application Associate - SAP Service Cloud 2011

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Page: 3 / 4
Total 114 questions

What does the system automatically generate when you create a new employee in SAP Service Cloud?

A.

Organizational unit

B.

Workflow rule

C.

Service agent

D.

Business user

In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.

A.

Mandatory

B.

Read-only

C.

Query

D.

New field

Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?

A.

Workflow rule

B.

Activity planner

C.

Activity list

D.

Visit planner

You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

A.

Absolute, counter based

B.

One time. no condition, time and counter based

C.

One time, fixed

D.

One time, time and counter based

Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?

A.

The warranty is expired.

B.

The warranty is set to active.

C.

The registered product has no installed base assignment.

D.

The ticket is escalated.

Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.

A.

Account work distribution

B.

Organizational work distribution

C.

Service category distribution

D.

Territory work distribution

E.

Employee work distribution

To which objects can you directly assign a registered product? Note: There are 2 correct answers to this question.

A.

Maintenance plan

B.

Appointment

C.

Installed base

D.

Territory

Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are 3 correct answers to this question.

A.

Web service URL

B.

Data source ID

C.

Usage

D.

Name

E.

Description

Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

A.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

B.

Scoping is automatically generated by the system based on your fine-tuning decisions.

C.

The activity list is automatically generated by the system based on your scoping decisions.

D.

Fine-tuning is the process of generating the activity list by answering questions about which business processes will

implemented.

What are the steps required to set up an approval process? Note: There are 3 correct answers to this question.

A.

Configure a resource scheduler.

B.

Create a new registered product.

C.

Configure process steps and define work distribution.

D.

Set validity from and to dates.

E.

Copy an existing approval process and modify the details.