Summer Sale Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: ecus65

SAP C_C4H510_04 - SAP Certified Application Associate - SAP Service Cloud 2011

SAP C_C4H510_04 Premium Access     Download Demo    
Page: 4 / 4
Total 114 questions

Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

A.

At least one service object needs to be assigned.

B.

A service contract is active.

C.

A customer needs to be assigned.

D.

Address mismatches must be corrected first.

: Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

A.

Ticket ID

B.

Priority

C.

Installed Base

D.

Ticket Type

E.

Service Category

Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct answers to this question.

A.

Set up deals

B.

Maintenance plan

C.

Scoping attribute set

D.

Maintenance measurement and readings

Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

A.

Activate Scoping Item Determination for Territory Owner in Transaction

B.

Usage of Delegates

C.

Assign Restriction Rules

D.

Configure Work Distribution Rules for Employees