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SAP C_TB120_2504 - SAP Certified Associate - SAP Business One

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Total 81 questions

A service representative creates a service call at midnight for a customer with a contract The contract's service level agreement specifies a resolution time of 8 hours The service call shows a resolution deadline of noon.

Why is the deadline further out than 8 hours?

A.

The equipment card contains a different resolution time.

B.

The time period for resolution begins once a technician is assigned.

C.

Resolution time calculation is affected by the hours of coverage listed in the contract.

D.

The response time from the contract is added to the resolution time.

What tool should a support consultant use to transfer a customer database to SAP support?

A.

Support Launchpad

B.

System Landscape Directory

C.

System Data Maintenance

D.

Remote Support Platform

A company manufactures electronic parts. They want to begin individually tracking the items at the point when they leave the warehouse and the point that they are delivered to a customer.

What settings are required on the item master record? Note: There are 2 correct answers to this question.

A.

Management Method On Every Transaction

B.

Management Method: On Release Only

C.

Manage Item by: Batches

D.

Manage Item by: Serial Numbers

The company does NOT want to use the Payment Wizard and asks you to remove the functionality completely from all forms.

How do you do this?

A.

Using a Ul configuration template hide the Payment Wizard function

B.

Using the form settings, hide the Payment Wizard menu

C.

Remove authorization to the Payment Wizard in geneial authorizations

D.

In the general settings, hide the Payment Wizard function