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Salesforce Experience-Cloud-Consultant - Salesforce CertifiedExperience Cloud Consultant (SP25)

Ursa Major Solar is creating an employee experience portal.

Using audience targeting, how should the Experience designer set it up so that different pages in the portal appear to different departments and roles within those departments?

A.

By using Location criteria and specifying which IP address applies to each department and domain

B.

By using Profile criteria and selecting the Service profile

C.

By using Domain criteria and creating custom domains for each department or role to access the portal

D.

By using User criteria and selecting appropriate user fields on CRM objects

Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (RPM) to help improve its current channel sales performance.

In what two ways can Salesforce PRM help DF accelerate channel sales?

Choose 2 answers

A.

By automating partner entitlement assignment in Channel sales teams

B.

BY automating partner tiering in Channel sales hierarchy

C.

By automating partner lead routing

D.

By automating quoting with Salesforce CPQ

DreamHouse Realty (DR) is designing a digital experience for its global real estate team. The realtors will need access to Knowledge, reports and dashboards, and Leads coming in from the website. Leads are converted to Opportunities by an internal DR deal desk.

Which license type meets this requirement?

A.

Customer Community Plus

B.

Customer Community

C.

Partner Community

D.

Channel Account

Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B2C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B2C business wants to enable self-registration on the portal so customers can create their own user accounts.

What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts in Salesforce?

A.

Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.

B.

Use the standard self-registration configuration under Experience Workspace and leave thedefault Account field empty.

C.

Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is by default a person account.

Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.

Some of the articles are more than 2 years old.

What should a consultant recommend to optimize the public knowledge base?

A.

Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.

B.

Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.

C.

Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.

D.

Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.

What does a system administratorneed to do when creating Experience Cloud users?

A.

Add user to an account as a contact record.

B.

Add user to an account as a user record.

C.

Click the "Log In to Site as User” button.

D.

Assign Partner Community Plus license to the user.

Ursa Majer Solar (UMS) would like authenticated Experience Site users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Resuits component is only

returningKnowledge articles.

How should UMS configure its search results to yield the desired results?

A.

In Salesforce Setup, under the Experience Site users’ profile, adjust the system permissions to allow for multiple objects in search results.

B.

On the Searchpage, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.

C.

On the Search page, select the appropriate objects in the property editor for the Search Results component.

D.

On the Home page, in the property editor for the Hero component, adjust the Hero Type to "Call to Action” instead of "Search".

The system administrator at Cloud Kicks (CK) has deactivated their Experience Cloud site to do some maintenance and cleanup.

How should the administrator ensure that CK custorners do NOTreceive a welcome email when the site is once again active?

A.

Use the new Service Not Available (SNA) feature.

B.

Use Data Loader to remove all members’ email addresses.

C.

Disable the Send welcome email checkbox for the site.

D.

Remove all profiles fromthe site's membership and add them again after the site is activated.

A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as web.

What could be the possibleissue here?

A.

The manager has been given the Manage Profiles and Permission Sets permission.

B.

The manager has been given the Manage Customer Users permission.

C.

The manager has been given the Manage User permission.

D.

The manager has been given the Manage External Users permission.

DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.

Which two steps are part of setting up Lead Sharing or Lead Distribution for partners?

Choose 2 answers

A.

Enable “Allow External Lead Sharing” in Digital Experience settings.

B.

Create Page Layouts for Lead Distribution.

C.

Configure Lead Creation and Lead Distribution inside PRM Workspace.

D.

Create Assignment Rules for Lead Distribution.