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Salesforce Experience-Cloud-Consultant - Salesforce CertifiedExperience Cloud Consultant (SP25)

Ursa Major Solar (UMS) is building a portal for its premium B2B customers, Customer will be able to access their account information, open cases, download NDAs, and create dashboards

Which user license allows UMS to meet these requirements?

A.

Customer Community

B.

Channel Account

C.

Commerce Portal

D.

Platform Portal

Cloud Kicks has noticed its new Experience Cloud site is taking a long time to load.

Which tool should the system administrator use to troubleshoot the problem?

A.

Salesforce Community Page Optimizer

B.

Lightning Page Maximizer

C.

Experience Cloud Performance Profiler

D.

Cloud Network Optimization Bolt

Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.

Which user licenses should the implementation practitioner recommend for third-party staff?

A.

Partner Community

B.

Customer Identity

C.

Customer Community Plus

D.

Customer Community

Which three permissions are included for a delegated administrator?

Choose 3 answers

A.

Create and edit external user records.

B.

Manage object access for external users.

C.

Add external users to multiple accounts.

D.

Generate new passwords for external users.

E.

Manage permissions sets for external users on their account.

No More Homelessness (NMH) and DreamHouse Realty (DR)are working to provide free housing to low-income seniors. Social workers at NMH need to access records owned by realtors at DR.

What should the Experience Cloud consultant recommend for record sharing?

A.

Role Hierarchy

B.

Sharing Set

C.

Sharing Rule

D.

Super User

Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC thatwould allow them to start working with the UC Support team in resolving low-severity B2C customer issues.

How should UC use Experience Cloud to accomplish this goal?

A.

Create a digital experience for B2C customers and B2B customers, and use the internalCRM app for employees.

B.

Create a single digital experience for B2C customers, B2B customers, and employees.

C.

Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.

D.

Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.

DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor. DR has decided to use independent agents to manage claims.

Which two feature are available for DR to implement a solution involving insurance agent persona?

Choose 2 answers

A.

Financial Services Community permission setlicense

B.

Insurance Agent Portal Lightning template

C.

Financial Services Lightning template

D.

Insurance agent permission set license

Which two Community licenses allow records to be shared with a criteria-based sharing rule?

Choose 2 answers

A.

Partner Community

B.

Customer Community

C.

Customer Community Plus

D.

Customer Portal

Zephynus Relocation (ZRS) plans to launch a public site. ZRS would like toleverage a topic catalog so that site users can see all the organized topics in one place and easily navigate to any topic or subtopic.

Which step is required to set up a topic catalog?

A.

Create at least one subtopic and add the More Topic ink link when editing the navigation menu.

B.

Create at least one topic along with its subtopic.

C.

Enable Topic Hierarchy and create at least one topic with two subtopics.

D.

Create at least one topic and add the More Topics,,,, ;link editing the navigation menu.

The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.

What could be two reasons for this failure?

Choose 2 answers

A.

The portal role record has not been created.

B.

The portal profile record has not been created.

C.

User records are missing. Penal & Pep ore

D.

Contact records have not been created.