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Genesys GCP-GC-IMP - Genesys Cloud Certified Professional - Implementation

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Total 50 questions

Where can you find people in your organization and add external contacts to the organization?

A.

Documents

B.

Activity

C.

Directory

D.

Location

Which button would you click to mute yourself when on a call?

A.

Microphone

B.

Vertical bars

C.

Dialpad

D.

Drop-down arrow

E.

Phone with down arrow

What additional functionality does Communicate brings to Genesys Cloud?

A.

Knowledge base features, such as FAQs and Communities.

B.

Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.

C.

Call center features such as ACD and scripting.

D.

Directory capabilities, such as advanced search, profiles, and keyword searching.

Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

A.

Availability

B.

SIP Access Control

C.

Outbound

D.

Calling

Where should the WAN interface of the Edge appliance connect?

A.

A network segment that is not accessible to the public Internet.

B.

A network segment that has access to your internal LAN.

C.

A network segment connected directly to Customer Care.

D.

A network segment that has outbound access to the public Internet.