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Genesys GCP-GC-IMP - Genesys Cloud Certified Professional - Implementation

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Total 50 questions

Which statement is true regarding chat rooms in Genesys Cloud?

A.

Notifications can be turned off per room.

B.

There is a maximum of 50 users to a room.

C.

You must have the room_user permission to use rooms.

D.

Administrators assign people to rooms.

How many types of Genesys Cloud Contact Center Licenses are available?

A.

5

B.

2

C.

3

D.

4

What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A.

Use the built-in Dialpad.

B.

Use the Make Call button.

C.

Use the Call History.

D.

Use the .NET Client.

Which feature is used to share a document of size 1 GB size through chat?

A.

Attach Button

B.

Workspace sharable link

C.

Drag and Drop

D.

Add web links

Which of the following statements are true? (Choose two.)

A.

You can view both protocol and media capture logs.

B.

You cannot view either type of log file.

C.

You can view protocol capture logs but not media capture logs.

D.

Media capture logs can be read only with the support of customer care.

You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

A.

Workspaces

B.

People

C.

Queues

D.

Groups

You must work closely withbefore completing configurations for external SIP trunks.

A.

Genesys

B.

The Resource Center

C.

Your carrier

D.

Your designated contact

Select the Access level permission types for workspace membership. (Choose three.)

A.

Full Access

B.

Partial

C.

Read Only

D.

Write Only

E.

Contributor

F.

Collaborator

What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

A.

Managed IP Phones

B.

IP Phone Templates

C.

Base Settings

D.

Default Station configuration

You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

A.

Other participants must also click on the Open video call icon.

B.

All participants must click on the Join button in the video chat view.

C.

All participants, except the initiator, must click on the Join button in the chat view.

D.

Participants automatically placed in the video chat when clicking on the chat room.