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Genesys GE0-806 - Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)

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Total 85 questions

Which WFM Server can be set up to act as a Locator?

A.

WFM Server

B.

Only the Primary WFM server

C.

Only the Master WFM server

D.

Only the Back up WFM Server

If S9t to 'True', which Calendar Service option resolves the Start/End times when a user adds a Full-Day Time Off with Start/End times not specified?

A.

DetermineFull Day TimeoffStartEndPaidHours

B.

MaxAuditReports

C.

HideMessagesforNotWorkingAgents

D.

Need another incorrect option

What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period?

Choose 3 answers

A.

Change the skill levels in WFM Configuration Utility

B.

Disable Skills in WFM Configuration Utility

C.

Remove the Login ID in Genesys Administrator

D.

Adjust the Hiring/Termination date in WFM configuration utility

E.

Grant the agent an exception in the Calendar

Which of the following Web servers are supported for WFM database?

Choose 2 answers

A.

MS Internet Information Server

B.

IBM web sphere

C.

JBOSS AS

D.

Apache Tomcat

When does WFM web place a trade "in review"?

A.

The agent schedules have different trade rules

B.

The agent schedules have the same trade rules

C.

Either agent is trading days off for working days

D.

Either agent has a scheduled exception with the delete rule enabled

What can an Agent using WFM Web for Agents see?

A.

Forecast Scenario

B.

Master Forecast

C.

Schedule Scenario

D.

Master Schedule

E.

Performance/Adherence

An agent is scheduled to start a shift at 12:00 PM and the Start Before threshold is set to 5. Ifthe agent starts the shift at 11:54 AM. They will be considered________.

A.

Adherent

B.

Non-adherent

C.

Severely non-adherent

D.

Exception

When using Schedule Bidding where several Agents may prefer the same schedule, what are the possible Agent criteria which may be configured to prioritize amongst the Agents?

Choose 2 answers

A.

Skill

B.

Rank

C.

Access Rights

D.

Seniority

E.

Team Preference

In order to successfully create and process a schedule which of the following applications are required to run?

Choose 2 answers

A.

WFM Configuration Utility

B.

WFM for Supervisors

C.

WFM Daemon

D.

WFM Builder

E.

Universal Routing Server

Assuming you need to schedule meetings for all staff in your contact center within one day. In order to minimize impact on coverage, meetings can be run in maximum three sessions. Is it possible to configure such a meeting in WFM to be scheduled automatically?

A.

Yes- using Multiple Groups functionality

B.

Yes, using regular meeting functionality

C.

No, it cannot be done without manual intervention of the supervisor

D.

No, it cannot be done at all