Genesys GE0-806 - Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)
Which WFM Server can be set up to act as a Locator?
If S9t to 'True', which Calendar Service option resolves the Start/End times when a user adds a Full-Day Time Off with Start/End times not specified?
What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period?
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Which of the following Web servers are supported for WFM database?
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When does WFM web place a trade "in review"?
What can an Agent using WFM Web for Agents see?
An agent is scheduled to start a shift at 12:00 PM and the Start Before threshold is set to 5. Ifthe agent starts the shift at 11:54 AM. They will be considered________.
When using Schedule Bidding where several Agents may prefer the same schedule, what are the possible Agent criteria which may be configured to prioritize amongst the Agents?
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In order to successfully create and process a schedule which of the following applications are required to run?
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Assuming you need to schedule meetings for all staff in your contact center within one day. In order to minimize impact on coverage, meetings can be run in maximum three sessions. Is it possible to configure such a meeting in WFM to be scheduled automatically?