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Genesys GE0-806 - Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)

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Total 85 questions

What is the maximum number of contracts which can be created and used in WFM?

A.

30

B.

100

C.

500

D.

No Limit

How are agents linked to activities?

A.

As a member of a special Agent Group defined on a Activity

B.

By defining a skill and level on an Activity

C.

Manually in WFM configuration utility

D.

Manually in Genesys Administrator

A Rotating Pattern can be assigned to which of the following?

Choose 2 answers

A.

An Agent

B.

A Team

C.

An Activity

D.

A Site

E.

A Business Unit

Secure Socket Layer (SSL) may be used to encrypt the WFM Web connection to which of the following?

Choose 2 answers

A.

WFM web for Supervisors

B.

WFM Web for Agents

C.

WFM Configuration utility

D.

WFM Database

Defer to the figure shown: A Supervisor has access rights assigned as shown in the image, at the same levels across all sites Can she adjust security assignments for other Supervisors?

A.

Yes

B.

No

C.

Only for the same site

D.

Cannot tell from image, ability depends on her security role