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Genesys GE0-806 - Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)

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Total 85 questions

In the customer's environment, en agent is showing severely non-adherent. Which setting will help the customer to control the agent state from non-adherence to severely non-adherent?

A.

Alarm notification

B.

Alarm Threshold

C.

End before Threshold

D.

Start after Threshold

Which of the WFM Applications below connects to the Stat Server in order to receive Real-Time Adherence information from Genesys?

A.

WFM Builder

B.

WFM Configuration Utility

C.

WFM Web

D.

WFM Data Aggregator

Which of the following is responsible for building WFM schedules?

A.

WFM Server

B.

WFM Data Aggregator

C.

WFM Builder

D.

WFM Scheduler

Which statements are correct?

Choose 2 answers

A.

It is possible to use a Meeting scheduler after a schedule has been published.

B.

It is possible to create a schedule without a published forecast.

C.

Once a schedule is published there it is no longer possible to change it.

D.

It is possible to remove single schedule Items from a schedule like Breaks, Trainings, etc., but it is not possible to remove multiple items at a time e.g. Meeting from all team members.

Which of the following contains all the four exceptions rules regarding trade conditions?

A.

Remove, Do not trade. Keep with Agent, Keep with Schedule

B.

Delete, Do not trade, Keep with Agent, Keep with Schedule

C.

Delete, Do not trade, Keep with Agent, Keep with Activity

D.

Remove, Do not trade, Keep with Agent, Keep with Team

Where can Overlays be configured?

A.

Genesys Administrator

B.

WFM Configuration Utility

C.

WFM Web for Supervisors

D.

WFM Web for Agents

For which of following activity types can you configure statistics to collect historical data?

Choose 2 answers

A.

Immediate Work

B.

Deferred Work

C.

Fixed Staff Work

D.

Temp Staff Work

Refer to the image shown: if an agent, hired 9 days ago, would like to submit a vacation request for 10 days starting from tomorrow. The Agent's only time-off rule configuration is shown in the image, will the agent be able to successfully submit the time-off request in WFM?

A.

Yes

B.

No, time-off balance is insufficient

C.

No, the agent has not worked long enough yet

D.

It depends on the number of paid hours in the agent s shifts

Which modules of WFM supervisor are used to set Alerts?

A.

Schedule Intraday

B.

Performance

C.

Configuration

Which of the following access rights can be configured in WFM Configuration utility?

Choose 4 answers

A.

Access to Agent Groups

B.

Access to Teams

C.

Agent access to WFM Web for Agents

D.

Access to WFM reports

E.

Access to Master Schedule

F.

Publish Forecast