PeopleCert MSP-Practitioner - MSP Practitioner, 5th edition Exam

The principle“Envisioning and communicating a better future”specifically addresses the need for creating a clear, compelling Vision. The MSP Practitioner states:“Envisioning and communicating a better future categorically takes the need of creating an effective Vision statement.”This principle ensures that the programme has a forward-looking, inspirational view of the outcomes and benefits, which guides all programme activities and stakeholder engagement efforts. The Vision helps to align everyone involved and drives commitment towards the desired future state.

Stakeholder engagement is managed and delivered primarily through the Stakeholder Profiles and the Programme Communications Plan. The communications plan ensures stakeholders receive the right information at the right time to maintain engagement and support. The MSP Practitioner states,"Stakeholder engagement is delivered by Stakeholder profiles and programme communications plan"which provide structured means of communicating and managing stakeholder interests to ensure effective programme governance and delivery.

A key attribute for a Programme Manager is a good knowledge of project management approaches. This expertise enables the Programme Manager to oversee and coordinate multiple interrelated projects, ensuring they deliver outputs that collectively realize programme objectives.

The MSP Practitioner states:“Programme Manager should have good project management skills,”emphasizing that while strategic leadership and stakeholder engagement are important, the ability to manage the complexities of project delivery is fundamental to the Programme Manager role.

While change management skills and access to key stakeholders are important complementary abilities, the core responsibility of managing project delivery across a dossier of projects necessitates strong project management knowledge. The Programme Manager acts as the bridge between strategic programme objectives and tactical project execution, requiring detailed understanding of project methodologies, risk management, scheduling, resource coordination, and quality assurance.

This knowledge supports effective integration, issue resolution, and benefits delivery, positioning the Programme Manager as a central figure in programme success.

The POTI (Projects, Operations, Teams, and Infrastructure) model is part of the Blueprint governance theme. It defines the high-level scope and structure of the blueprint, outlining how projects, operational activities, teams, and infrastructure work together to deliver transformation.

The MSP Practitioner confirms:“POTI model defines scope blueprint,”situating it firmly within the Blueprint theme that describes the future state and the means to achieve it.

Understanding POTI helps in mapping and managing the components necessary for successful delivery of programme benefits within the defined future organizational state.

The Business Change Manager (BCM) holds the primary responsibility for monitoring the progress of benefits realization against the plan. This role is focused on ensuring that the expected benefits from the programme’s outputs and outcomes are actually realized in the business environment. The BCM works closely with stakeholders, operational managers, and programme teams to track benefit achievement, resolve issues that might impede benefit delivery, and report progress.

According to the MSP Practitioner:“BCM is responsible for monitoring benefits.”This accountability includes validating that the changes introduced by the programme are embedded within business operations and are delivering measurable value as outlined in the Benefits Realization Plan. The BCM must maintain a clear line of sight on benefits, manage dependencies between projects and operational teams, and oversee any transition activities required to sustain benefits.

The Programme Manager and Senior Responsible Owner (SRO) have broader accountability for programme delivery and governance, but it is the BCM who acts as the day-to-day custodian of benefits. They translate strategic benefit objectives into operational terms and ensure the organisation adapts to new ways of working. This ensures that benefits do not remain theoretical but are tangibly realized, measured, and maximized over time.

Effective benefits monitoring by the BCM mitigates the risk of programmes delivering outputs that do not translate into business improvements or strategic value, reinforcing MSP’s emphasis on outcome-focused delivery.

Approval to proceed is a critical input for the 'Managing the Tranches' process. Without formal approval, the programme cannot move into tranche delivery phases. The MSP Practitioner specifies:“Without approval to proceed, programme will not enter this process.”This highlights the formal gating and control process essential for structured programme progression.

Programme Management is defined as“the action of carrying out the coordinated organization, direction and implementation of a dossier of projects and transformation activities to achieve outcomes and realize benefits of strategic importance to business.”This definition emphasizes the coordinated approach to managing multiple related projects and transformation activities together, rather than in isolation, to ensure strategic objectives are met and benefits are realized. It distinguishes programme management from project management, which focuses on individual projects, and portfolio management, which handles selection and prioritization rather than delivery.

The critical organizational elements in MSP include Corporate strategy, Delivery mechanisms for change, and the Business as usual environment. Delivery mechanisms for change refer to the structures and processes organizations use to implement and manage changes introduced by programmes. These elements are foundational to effective governance and ensure alignment with strategic objectives. Other options like Leading change and Stakeholder engagement are important but classified differently within MSP's framework.

All the options listed are correct. Benefits Management in MSP ensures the programme is aligned with strategic goals, understands both positive and negative impacts, and integrates closely with the transformational flow to realize benefits effectively. The MSP Practitioner confirms:"All of the options are correct,"underscoring the comprehensive nature of benefits management across the programme lifecycle.