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Genesys PC-CIC-Core - PureConnect: CIC Core Certification

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Total 60 questions

Why are user objects necessary in an Interaction Center system? (Choose three.)

A.

Interaction Center user objects provide login security for the Interaction Client and remote access functions.

B.

Interaction Center user objects can provide security settings.

C.

Interaction Center user objects can be used to configure workgroup and role membership, and many other configuration settings.

D.

Interaction Center user objects provide access to network resources.

E.

Interaction Center user objects can automatically expire after a set period of time for temporary employees

What three options may be used by Interaction Attendant to select a profile for inbound call routing? (Choose three.)

A.

Date

B.

Time

C.

Line

D.

DNIS

E.

ANI

F.

Priority

Under what circumstances is it useful to create a Client Button?

A.

To make a custom button available from the Interaction Client/Desktop to make it easy for call center agents to access an application when they are on a customer call.

B.

When you want to make a custom button for agents to quickly open their Interaction Client application when they arrive at work.

C.

When you have created a unique interface using an API and want to add a custom Pickup button to it.

D.

You want your customers to be able to phone you by pressing a custom button on a web page.

What must an Administrator configure in order to allow a user to take advantage of CIC Unified Messaging features?

A.

Give the user Send As permissions on the Exchange server

B.

Run an instance of the messaging Client on the IC server under that user's profile

C.

Assign the user account a default workstation

D.

Assign the user account a mailbox

When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time.

What operation would you use to configure this functionality?

A.

Queue menu

B.

Queue audio

C.

Queue parameters

D.

Queue repeat

You are configuring an email schedule in Interaction Attendant.

How do you configure the system so that Interaction Attendant is monitoring the correct mailboxes?

A.

Configure the monitored mailboxes in Interaction Administrator and select them in the E-mail Profile in Interaction Attendant.

B.

Enter the mailbox addresses in the Mailboxes to Monitor text box in the E-mail Profile in Interaction Attendant.

C.

Select the mailbox from the drop-down that lists all the system mailboxes in Interaction Attendant.

D.

Select the mailbox in the Default Schedule for the selected E-mail Profile.

You need to create IP Managed Phone objects for 300 Polycom phones that are the same model. They all need the same basic default settings in Interaction Administrator.

What component, in Interaction Administrator, is designed to help you to configure these phone object settings easily, and efficiently when you are importing them into the system?

A.

The User Phone Assistant

B.

Station templates

C.

Managed IP Phone templates

D.

The Station's Assistant

You have a group of remote agents who all require the same set of user permissions within IC.

In the image below, what is the recommended container for configuring user rights for the remote agents.

A.

Users

B.

Schedules

C.

Lines

D.

Groups

E.

User

F.

Roles

G.

Default User

When creating non-managed stations, what must be created so that port 5060 is used for the receive port?

A.

Registration or contact line

B.

Registration group

C.

Dial group

D.

Default station setting

What component within the Interaction Client or Interaction Desktop allows you to manage any selected interaction?

A.

Call control toolbar

B.

My Status field

C.

Directory control toolbar

D.

Menu bar