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AMA PCM - Professional Certified Marketer

Page: 9 / 10
Total 316 questions

A group of firms that make and deliver a given set of goods and services is known as a _____.

A.

market segment

B.

line extension

C.

focus group

D.

supply chain

E.

marketing mix

Which of the following refers to bounce rate?

A.

The percentage of visitors who eventually buy a product from the site

B.

The number of visits made to a site by an individual

C.

The total requests for a page

D.

The number of unique visitors to a site

E.

The number of times a visitor leaves a site after viewing only one page

Why are early adopters considered as opinion leaders?

A.

They wait until a product is at its lowest price and influence others to make bulk purchases.

B.

They do not give up on products easily and use a particular version until it is not in production.

C.

They purchase enough products for the overall price to fall below a certain level and pave the entry for the late majority.

D.

They read reviews of critics before buying a product.

E.

They are instrumental in bringing other buyer categories to the market.

Which of the following is likely to lead to less conflict in a vertical marketing system?

A.

Increasing the number of channel members

B.

Increasing flexibility and informality within the system

C.

Requiring each member to act in its own interest

D.

Increasing the degree of formalization

E.

Implementing an independent marketing channel

Ryan, an insurance salesperson, sells an insurance policy covering hurricane damage to Sean. However, as instructed by his company, Ryan fails to tell Sean that the policy does not include water damage caused by hurricane flooding. In this scenario,

A.

only the insurance company can be held accountable for fraudulent sales.

B.

only Ryan can be held accountable for fraudulent sale.

C.

no one can be held accountable as the buyer must read the document carefully before buying.

D.

both the insurance company and the salesman can be held accountable.

E.

Ryan can be held accountable only if water damage actually happens.

The American Bar Association requires lawyers to do a certain number of hours of pro bono work. The lawyers are not paid for this work. Such requirements set by organizations are termed as _____.

A.

norms

B.

values

C.

morals

D.

character

E.

ethics

Firms are most likely to use reminder advertising during the _____stage of the product lifecycle.

A.

introduction

B.

growth

C.

maturity

D.

extinction

E.

re-introduction

Mustard, a manufacturer of audio systems, is the market leader in the audio equipment segment in the U.S., a fast-growth market. Its flagship product, Zeus, a high-end audio entertainment system, holds 30% of the market share in its segment, barely a year after its release. Zeus can be classified as a _____ in the BCG matrix.

A.

dog

B.

cash cow

C.

star

D.

question mark

E.

loss leader

BlueGreen Tech is conducting market research to discover potential customers who might be interested in its products. The company will also survey its existing customers to identify ways of selling them additional products from its product line. At which stage of the customer relationship management process is BlueGreen?

A.

XXX FILL ME IN XXX

B.

Reacquisition

C.

Retention

D.

Conversion

E.

Prospecting

In the early 1980s, typical round-trip coach air fares from the East Coast to London were over $500. Then Freddie Laker introduced the

People’s Express, a competing service into Newark at $350. Major airlines matched his price—and continued to do so until they drove

People’s Express out of business. Then prices shot back up to over $500. A lawsuit filed under the Sherman Act resulted in the judgment that the major airlines had explicitly tried to destroy a competitor. The experience of People’s Express is an example of __________ on the part of the major airlines.

A.

price fixing.

B.

price discrimination.

C.

deceptive pricing.

D.

predatory pricing.

E.

pricing constraints.