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PMI PMP - Project Management Professional (PMP) July 2026 Update

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Total 187 questions

The project manager is creating a status report to show the progress of completed training artifacts intended for delivery to bank branches for a new project for both

new and existing customers. During the review process, it is discovered that some of the artifacts were duplicated by two project team members.

What should the project manager do?

A.

Motivate and inspire team members consistently to concentrate diligently on their designated tasks.

B.

Speak with both team members individually and assign them specific new tasks.

C.

Take a proactive approach and select what artifacts they want to work on.

D.

Create a RACI (responsible, accountable, consulted, informed) matrix to communicate roles and responsibilities.

Health Records Modernization at Hospital Case Study

A project manager led a health records modernization project at a hospital with a project budget of $US5 million and an 18-month timeline. The project involved multiple stakeholder groups including medical, administrative, and IT staff; board members; patients; insurance companies; external vendors; regulatory bodies; and union representatives.

Stakeholder management was complex and a major undertaking for the project manager, but it was critical to achieve a positive project outcome. When the project started, the project manager conducted stakeholder analysis, using the information to create both a power/interest and an influence/impact matrix. The analysis showed that while the hospital board members and regulatory bodies had high power but moderate interest, the medical staff (doctors and nurses) had both high influence and high impact on the project. Administrative staff showed high interest but lower power, while patients and insurance companies had moderate interest and varying levels of influence. Based on the analysis, the project manager created a stakeholder engagement strategy that documented expectations, communication preferences, and influence levels in a stakeholder register. The project manager also made a RACI (responsible, accountable, consulted, informed) chart to show roles and responsibilities; and created communication channels and frequency for each stakeholder group, an issue escalation system, and a feedback system for continuous stakeholder input.

To execute the modernization process of health records, the project manager realized that medical staff members would need to change their daily workflows. To facilitate change management for these stakeholders, the project manager created a clinical advisory committee, appointed department-specific “champions,” created focus groups for requirements gathering, started a training program, and developed key performance indicators (KPIs) to measure satisfaction.

During project execution, several challenges emerged. The doctors expressed concerns about the system’s impact on patient care, the nurses’ union raised workload concerns, the IT department faced resource constraints, the insurance companies requested additional features, and the administrative staff worried about data security. The project manager responded to these challenges by increasing the frequency of stakeholder meetings, implementing a change management program, creating a beta system for stakeholder testing, developing contingency plans for various stakeholder scenarios, and establishing an issue resolution process.

Despite these mitigation efforts, the medical staff required additional training, leading to a change request for a 2-month extension and a 10% budget increase. The board of directors approved this to help ensure high adoption and satisfaction rates among staff members. The project helped establish new good practices in future programs for stakeholder management in the organization’s project management office (PMO). The documented lessons learned became a reference for future projects of similar scope and complexity.

How should the project manager approach managing the regulatory bodies’ requirements for the health records associated with this project?

(Refer to the Health Records Modernization at Hospital Case Study exhibit.)

A.

Engage the legal department to manage regulatory compliance matters.

B.

Conduct regular compliance reviews and document ongoing compliance.

C.

Address regulatory concerns during the project and report them at the closure.

D.

Contact the regulatory body to provide preliminary compliance reports.

During the execution phase of a project, a new regulation is published. A subject matter expert (SME) on the project team contacts the project manager and tells them

that the new regulation might heavily impact the project ' s delivery.

What should the project manager do?

A.

Request an immediate meeting with the SME and customer to evaluate the impact of the new regulation.

B.

Circulate the information about the new regulation to all stakeholders and ask for feedback.

C.

Request the SME prepare an extensive impact analysis of the regulation and provide to the project sponsor.

D.

Measure the compliance of the project deliverables with the regulation to implement next steps.

A project stakeholder books a meeting to request approval for an urgent change. Another stakeholder submitted a feature change request when the team finished their last iteration. Both stakeholders are impatient, and the project manager learns that one of the stakeholders is inviting team members to join a private chat.

What should the project manager do?

A.

Meet with the stakeholders to explain the change management process.

B.

Ask the stakeholders to refrain from talking directly to team members.

C.

Ask the stakeholders to obtain approval from the change control board.

D.

Meet with the stakeholders to explain the sequence of deliverables.

A project team repeatedly misses delivery target dates for the main project releases because of new requests from the client. Client satisfaction is high, even though the project is behind schedule.

What should the project manager do?

A.

Assess the impact of the new requests and advise the team of approval.

B.

Train the team on how to handle the risk of missing deadline targets.

C.

Assign the new requirements to the senior members to avoid delays.

D.

Allow additional time for the team to work on the new requests.

A project manager has compared the monthly actual costs with the planned costs and estimated the forecast to complete the remaining part of the project. The project

manager realizes that the project will require additional funding.

What should the project manager do first?

A.

Send the new cost estimates and ask the project sponsor to approve them.

B.

Adjust the time and scope to keep the budget unchanged.

C.

Ask the vendor to adjust the time and materials contract to reduce costs.

D.

Assess the budget impact and submit a change request for approval.

A team lead tells the project manager about a potential issue. Two project teams are working on parts of a project that are highly dependent on each other. The team

lead is concerned that this might create integration issues when the two teams ' outputs are combined.

What should the project manager do?

A.

Set up periodic meetings between the teams to monitor each other ' s work and document issues.

B.

Make a list of conflicts as they occur and assign a dedicated team resource to take corrective actions immediately.

C.

Instruct both teams to continue working simultaneously, and address conflicts during the testing phase.

D.

Identify which team ' s work should take precedence and then sequence the other team ' s work to avoid conflict.

A project manager is leading an iterative project to develop a very innovative product. However, a group of stakeholders are hesitant because the high complexity of the product involves many business rules.

What should the project manager do?

A.

Seek advice from other project managers within the company and review their methods to build credibility.

B.

Meet with the project team to devise a plan to build credibility.

C.

Present another iterative project that has been completed by the project team recently to build credibility.

D.

Ensure that project iterations deliver early wins to build credibility.

During the rollout of interactive digital whiteboards to several schools, a project manager is informed there are delays at the customs office that prevent the delivery of

the newest model of whiteboards from the overseas supplier as planned. The project timeline will be impacted.

What should the project manager do?

A.

Evaluate ways to continue delivering the project using older model whiteboards.

B.

Evaluate options to compress critical path activities and determine next steps.

C.

Inform the customer about the delays and reassess the feasibility of the project.

D.

Establish ways to obtain different whiteboards from an in-country supplier.

A project manager is leading an online learning system development project for a government body. The project team is working on a new feature that needs a very

stable video streaming platform. A stakeholder from marketing suggests using a platform that has been used in other marketing projects. Following the endorsement

of senior management, the team soon adopts this platform. Yet during development, the team finds that the platform cannot handle multilanguage subtitles, which are

critical to the online learning system.

What should the project manager have done to avoid this situation?

A.

Ensured identification and documentation of detailed requirements as well as acceptance criteria before selecting the solution.

B.

Arranged a meeting between the stakeholder and the team to make sure the recommended streaming platform met all requirements.

C.

Reviewed the process and made sure the technical staff was properly authorized to select the program that met all requirements.

D.

Asked the streaming platform provider to give a presentation to all stakeholders and the project team.