PMI PMP - Project Management Professional (2025 Version)

 According to the PMBOK Guide, a hybrid delivery approach is a combination of predictive, iterative, incremental, and agile methods that best suit the project context and objectives. A hybrid delivery approach may require a phased structure, where each phase has a review gate to ensure alignment and quality. To ensure consistency for this hybrid delivery, the project manager should get agreement from stakeholders on high-level deliverables and requirements. This will help to define the scope and objectives of each phase, as well as the acceptance criteria and success factors. The project manager should also involve the stakeholders in the planning and execution of each phase, and solicit their feedback and approval at the review gates. The project manager should not ask SMEs to provide a detailed plan for each phase, as this may not reflect the stakeholder needs and expectations. The project manager should not commit to a detailed global plan from the initiation phase, as this may not accommodate changes and uncertainties in a hybrid environment. The project manager should not request the PMO to review the initial plan, as this may not ensure the stakeholder buy-in and satisfaction. References:

PMBOK Guide, 6th edition, pages 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53…

PMI-PBA Guide, pages 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53…

According to the PMBOK Guide, 6th edition, one of the key processes of the Project Stakeholder Management knowledge area is Identify Stakeholders, which involves identifying the people, groups, or organizations that could impact or be impacted by the project, and analyzing their expectations, interests, and influence. One of the outputs of this process is the stakeholder register, which contains information such as the identification, assessment, and classification of the project stakeholders. By reviewing the stakeholder register, the project manager can gain insight into the expectations of the specific client team member who is requesting trivial information, and understand the possible reasons behind their behavior, such as lack of trust, low engagement, or hidden agenda. This will help the project manager to plan and implement appropriate strategies to manage the stakeholder’s expectations and requests, and avoid unnecessary conflicts or delays in the project. References: PMBOK Guide, 6th edition, pages 509-510, 515.

Answer steps as below

Diagram Description automatically generated with low confidence

The project manager should proactively engage with the stakeholders to address their dissatisfaction and work with them to find a solution. This is consistent with the stakeholder engagement plan, which defines the strategies and actions for managing stakeholder expectations and involvement. The project manager should not ignore the stakeholder issue, rely on the management team to intervene, or try to socialize with the stakeholders without addressing the root causes of the problem. References:

PMP Exam Content Outline (2021), Domain III: Executing the Project, Task 8: Engage with stakeholders to meet expectations and foster relationships, p. 131

A Guide to the Project Management Body of Knowledge (PMBOK Guide), Sixth Edition, Chapter 13: Project Stakeholder Management, Section 13.3.1.1: Stakeholder Engagement Plan, p. 5182

Professional in Business Analysis (PBA) Examination Content Outline (2018), Domain III: Analysis, Task 6: Manage Stakeholder Collaboration, p. 15

The project manager should update the change management plan to clarify the scope and process of change control for the project. The change management plan is a component of the project management plan that defines how changes will be monitored and controlled. It also specifies the level of authority needed to approve different types of changes. The project manager should ensure that the change management plan is aligned with the project scope statement and the contract terms and conditions. The project manager should not report the violation to the CCB, as this may escalate the issue unnecessarily and damage the relationship with the contractor. The project manager should not ask the quality control team to evaluate the modifications, as this may imply acceptance of the changes without proper authorization. The project manager should not request the engineering team to update the specifications, as this may create confusion and inconsistency in the project documentation. References:

PMP Exam Content Outline (2021), Domain I: People, Task 9: Support team performance, p. 81

A Guide to the Project Management Body of Knowledge (PMBOK Guide), Sixth Edition, Chapter 4: Project Integration Management, Section 4.5.3.1: Change Management Plan, p. 1152

Professional in Business Analysis (PBA) Examination Content Outline (2018), Domain II: Planning, Task 4: Plan Requirements Change Control Process, p. 12

 According to the PMP Exam Content Outline, one of the tasks of the project manager is to “Assess and prioritize impact on project scope, schedule, cost, quality, and risks of approved changes, and determine cause and effect relationships” (Task 5, Domain II: Process). This implies that the project manager should evaluate the impact of any change that affects the project performance, such as the removal of a key team member. By doing so, the project manager can identify the potential consequences and benefits of the change, and look for alternatives to mitigate the negative effects or enhance the positive ones. The project manager should also submit a change request if required, to update the project management plan and baselines accordingly. This will help to maintain the project alignment with the objectives and expectations of the stakeholders. References:

PMP Exam Content Outline, Domain II: Process, Task 5, page 101

PBA Exam Content Outline, Domain IV: Evaluation, Task 4, page 152

A Guide to the Project Management Body of Knowledge (PMBOK Guide), Sixth Edition, Chapter 4: Project Integration Management, Section 4.6: Perform Integrated Change Control, page 1233

Business Analysis for Practitioners: A Practice Guide, Chapter 6: Traceability and Monitoring, Section 6.4: Manage Changes to Requirements, page 117

 The project manager should meet with the stakeholders to recommend the use of a time and materials (T&M) contract to address the problem, as this type of contract is more suitable for agile projects that have changing requirements and priorities. A T&M contract allows the buyer to pay the seller based on the actual hours of work and the cost of materials, rather than a fixed price. This can provide more flexibility and adaptability for the project, and reduce the risk of budget overrun. The other options are not as effective or appropriate as recommending a T&M contract. Sending a detailed status report may inform the stakeholders of the issue, but it does not propose a solution. Submitting a change request may increase the funding, but it does not address the root cause of the problem, which is the mismatch between the contract type and the project approach. Waiting until the next gate review meeting may delay the resolution of the problem, and increase the likelihood of further deviation from the EAC. References:

PMBOK Guide, 7th edition, page 163

PMI-PBA Exam Content Outline, 2018, page 10

PMP question 391

The project manager should provide clear and objective feedback to the team member based on the key performance indicators (KPIs) that were established for the project. The KPIs are measurable values that demonstrate how effectively the project is achieving its objectives and delivering value to the stakeholders. The project manager should review the KPIs for this team member and remind them how they are determined, such as by using data from the project management information system (PMIS), the earned value management (EVM) technique, or the agile metrics. The project manager should also explain how the KPIs are linked to the performance review and the rewards or recognition system. This way, the team member can understand the criteria for their evaluation and improve their performance accordingly. This is consistent with the principle of leading with empathy and respect, which is part of the PMI Talent Triangle®. References:

PMBOK Guide 7th Edition, page 133

Agile Practice Guide, page 48

PMI Talent Triangle® 1

 According to the PMBOK Guide, a root cause analysis is a technique used to identify the underlying reasons for the occurrence of a problem or a deviation from the expected performance. It is part of the monitor and control project work process, which involves tracking, reviewing, and reporting the project progress and performance, and implementing corrective or preventive actions as needed. A root cause analysis can help the project manager to understand the causes of the budget shift and to take appropriate actions to address them. It can also help to prevent similar problems from happening again in the future. Adjusting the original budget estimates, negotiating the project changes, or reviewing the activity duration are possible actions that the project manager can take after performing a root cause analysis, but they are not the first step to do when faced with a significant budget shift. References:

PMBOK Guide, 6th edition, pages 121-122, 4.5 Monitor and Control Project Work

PMBOK Guide, 6th edition, pages 686-687, Root Cause Analysis

PMP Sample Test Questions, question 1, answer D

The customer’s request should be managed by assessing risks together with business value during prioritization because this is the best way to balance the customer’s expectations and the project’s feasibility. Agile projects are characterized by frequent delivery of value to the customer, but also by uncertainty and change. Therefore, risks should not be ignored or deferred, but rather integrated into the decision-making process. By assessing risks together with business value, the customer and the project team can identify the most valuable and viable features to deliver in each iteration, and also plan for risk responses and contingencies. The other options are not the best choices because they do not consider the impact of risks on the project’s success. Accepting risks as they decrease over a period of time (option A) may expose the project to unnecessary threats or missed opportunities, and may also violate the agile principle of responding to change. Creating a risk value profile to track the relative importance of risks (option B) may help to quantify and prioritize risks, but it does not address the customer’s request or the project’s value proposition. Logging and tracking risks separately as only business value is important (option C) may create a false sense of security and satisfaction, and may also neglect the agile principle of delivering working software. References: PMBOK Guide, 6th edition, pages 18-19, 686-687. PMP Questions page 437. PMP Practice Exam 1.

According to the PMBOK Guide, one of the tools and techniques for the Plan Risk Management process is the review of lessons learned from previous projects. This helps the project manager to identify potential risks, causes, and responses for the current project. By studying and applying the lessons learned from the failed project, the project manager can avoid repeating the same mistakes and improve the project performance. This is also consistent with the principle of continuous improvement and organizational learning. References: PMBOK Guide, 6th edition, page 397-398. PMP Sample Test Questions, question 3. Free PMP Exam Practice Questions, question 3. PMP Questions page 485, question 485.

According to the Agile Practice Guide, the product owner is the person who is responsible for defining and prioritizing the product backlog, and ensuring that the product meets the customer’s needs and expectations (Section 3.2.2). The product owner is also the key stakeholder who has the authority to accept or reject the work results, and to make the final decisions regarding the scope and requirements of the product (Section 3.2.3). Therefore, if there is a requirement that conflicts with the product owner’s requirements, the product owner is the one who should analyze the new requirement and make the final decision, in collaboration with the other stakeholders and the project team. This is also consistent with the PMBOK® Guide, which states that “the project manager should work with the product owner to ensure that the project delivers the agreed-upon features and functionality” (Section 5.1.2.2). References:

Agile Practice Guide, Section 3.2.2, Section 3.2.3

PMBOK® Guide, 6th Edition, Section 5.1.2.2

According to the PMBOK Guide, 6th edition, one of the key processes of the Project Integration Management knowledge area is Close Project or Phase, which involves finalizing all activities across all of the project management process groups to formally complete the project or phase. One of the tools and techniques for this process is benefits transition, which involves transferring the ownership of the project’s benefits to the assigned business owner or sponsor, who will be responsible for sustaining and enhancing the value of the project outcomes. By confirming ownership for ongoing value realization, the project manager can ensure that the project team members understand the benefits of the project features and how they will be measured and monitored after the project closure. References: PMBOK Guide, 6th edition, pages 123-124, 129.

 According to the PMBOK Guide, 6th edition, one of the key processes of the Project Stakeholder Management knowledge area is Manage Stakeholder Engagement, which involves communicating and working with stakeholders to meet their needs and expectations, address issues, and foster appropriate stakeholder involvement. One of the inputs for this process is the stakeholder engagement plan, which identifies the strategies and actions to promote productive involvement of stakeholders in project decisions and activities. By reviewing the stakeholder engagement plan, the project manager can assess the current level of stakeholder engagement and identify the gaps or issues that need to be addressed to overcome the resistance and gain acceptance of the change. References: PMBOK Guide, 6th edition, pages 513-514, 518.

According to the PMBOK Guide, the project manager should be involved in the procurement process to ensure that the project requirements are clearly defined and communicated to the potential suppliers1. The project manager should also verify that the project objectives are aligned with the business needs and the expectations of the stakeholders before approving an agreement2. Therefore, the best option is to ensure that the requirements for the project are understood and that the objectives are verified before approval of an agreement. Option B is incorrect because informing the project sponsor that there cannot be any changes to the scope of the project is unrealistic and may not account for the possible risks and uncertainties that may arise during the project execution3. Option C is incorrect because notifying the project sponsor that the project manager cannot be involved in the agreement negotiation process is not a proactive or collaborative approach, and may result in a poor or unsuitable agreement for the project. Option D is incorrect because asking the project sponsor to involve the legal department in the negotiation for the project agreement is not the responsibility of the project manager, and may not address the issue of the project manager’s participation in the procurement process. References: 1: PMBOK Guide, 6th edition, section 12.1.3.1, p. 465 2: PMBOK Guide, 6th edition, section 4.1.3.1, p. 89 3: PMBOK Guide, 6th edition, section 5.6.3.1, p. 161 : PMBOK Guide, 6th edition, section 12.2.3.1, p. 473 : PMBOK Guide, 6th edition, section 12.2.3.2, p. 474

According to the PMBOK Guide, one of the key skills for a project manager is to be able to adapt to different environments and cultures1. This includes understanding the cultural expectations and norms of the country where the project is performed, and adjusting the leadership style accordingly2. Different countries may have different preferences for communication, decision making, conflict resolution, power distance, and teamwork3. A project manager who is transferred to another country should do some research on the cultural dimensions and values of that location, and determine a leadership style that is suitable for that context. For example, some countries may prefer a more participative and democratic leadership style, while others may prefer a more directive and authoritative one. By determining a suitable leadership style, the project manager can ensure collaboration within the team, as well as with other stakeholders, for a successful delivery. References:

1: PMBOK Guide, 6th edition, page 53

2: Cultural expectations and leadership, British Council, page 1

3: PMBOK Guide, 6th edition, page 56

: Guide to International Employee Relocation, Globalization Partners, page 3

: PMBOK Guide, 6th edition, page 57

According to the PMBOK® Guide, the project manager is responsible for identifying, analyzing, and responding to project risks, and documenting them in the risk register (Section 11.1). If the project manager discovers that the same team has been missing delivery dates in previous projects, this indicates that there is a potential risk that may affect the project schedule and performance. The project manager should include this in the risk register, and assign a probability and impact rating, a risk owner, and a risk response strategy. This will help the project manager to monitor and control the risk, and to take appropriate actions if the risk occurs. This is also consistent with the Professional in Business Analysis (PMI-PBA)® Examination Content Outline, which states that one of the tasks of a business analyst is to “identify and analyze risks and opportunities related to the business need, requirements, and recommended solutions” (Task 3.5). References:

PMBOK® Guide, 6th Edition, Section 11.1

Professional in Business Analysis (PMI-PBA)® Examination Content Outline, Task 3.5

 According to the PMBOK Guide, quality assurance is the process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used. Quality assurance helps to identify and correct any deficiencies in the project processes and deliverables. In this scenario, the project manager should perform quality assurance to review the processes against the quality management plan and identify the gaps that led to the missing documents and approvals. This will help to ensure that the project is compliant with the quality standards and prevent future nonconformities. References: PMBOK Guide, 6th edition, page 288-289. PMP Questions page 495, question 495. How To Find The Correct Answer On PMP Exam Questions.

According to the PMBOK Guide, a Scrum team is a self-organizing, cross-functional team that delivers value in short iterations called sprints. A burndown chart is a graphical representation of the work remaining versus time. An impediment is anything that prevents the team from achieving its sprint goal. The project manager, or Scrum Master, is responsible for facilitating the Scrum process and removing impediments that hinder the team’s progress and performance. The project manager should take two actions to manage impediments and improve the team’s velocity when a burndown chart indicates that the project is behind schedule. The first action is to look for processes that cause bottlenecks and slow down the team’s agility. This will help to identify and eliminate any unnecessary or inefficient steps, rules, or procedures that hamper the team’s ability to deliver value quickly and effectively. The second action is to work with the team to remove impediments as quickly as possible. This will help to resolve any issues, risks, or conflicts that affect the team’s work, and to provide any support, guidance, or resources that the team needs to complete their tasks. Looking for processes that cause bottlenecks and slow down the team’s agility and working with the team to remove impediments as quickly as possible are the two best actions that the project manager should take in this situation. Assigning the items with high complexity to senior developers (B) may not be optimal or fair, as it may create an imbalance in the team’s workload, skills, and collaboration. Empowering the team to make decisions to remove impediments © may be a good practice, but not an action that the project manager should take, as it is part of the team’s self-organization and autonomy. Moving the items with high complexity to the last iterations (E) may not be feasible or advisable, as it may increase the project risk, scope creep, and technical debt. References: PMBOK Guide, 6th edition, pages 18, 177-178, 541-542.D

The project manager should include knowledge transfer sessions between the project and operations teams at every stage of the migration project. Knowledge transfer is the process of sharing or disseminating knowledge from one party to another. It is essential for ensuring that the operations team is ready and capable of supporting the new system once the project is completed. By including knowledge transfer sessions at every stage, the project manager can ensure that the operations team is aware of the changes, benefits, and challenges of the new system, and can provide feedback and suggestions to the project team. This will also help to build trust and collaboration between the project and operations teams, and reduce the risk of resistance or rejection from the operations team. Creating a lessons learned register to include operations team training for future projects (option A) is a good practice, but it does not address the current situation or the needs of the operations team. Changing the project management plan to add a final stage for product handoff to the operations team (option C) may be necessary, but it does not ensure that the operations team is prepared and trained to support the new system. Preparing detailed documentation to be shared with the operations team during project closure (option D) is also important, but it may not be sufficient or timely to enable the operations team to understand and use the new system effectively. References:

PMBOK Guide, 6th edition, page 417-418, section 12.3.1.3 Knowledge Transfer

[Agile Practice Guide], page 77, section 5.2.2 Knowledge Transfer

PMP Exam Prep, 10th edition, page 445, question 445, answer and explanation

This is the best option because it allows the project manager to address the current and future needs of the project, while also developing the skills and knowledge of the team. According to Project Management Best Practices for 2024 + Expert Tips, one of the best practices is to “provide your team members with opportunities to learn new skills and grow professionally”. This can increase their motivation, engagement, and productivity, as well as reduce turnover and improve quality.

Option A is not the best option because it may create conflicts or dependencies with another team, and it does not solve the long-term need for an SME in the specific area.

Option C is not the best option because it may incur additional costs and risks, and it does not foster the development of the team.

Option D is not the best option because it does not address the issue at all, and it may delay the project progress and quality.

According to the PMBOK Guide, the project management plan is a formal, approved document that defines how the project is executed, monitored, and controlled1. It integrates and consolidates all of the subsidiary plans and baselines from the project management processes1. One of the subsidiary plans is the procurement management plan, which describes how the project will acquire goods and services from outside the performing organization2. The procurement management plan should include the procurement strategy, the types of contracts, the procurement documents, the source selection criteria, the roles and responsibilities, the make-or-buy decisions, and the assumptions and constraints2. Therefore, the project manager should have communicated the project management plan, including the procurement management plan, to the procurement division earlier in the project to ensure the purchase of the specific equipment. The other options are not the best actions for the project manager to have done earlier in the project. Communicating the project charter to the procurement division may not be sufficient, as the project charter only provides the high-level description of the project and its boundaries, not the details of the procurement activities3. Including a procurement division member on the project team may not be necessary or feasible, as the project team may have limited authority or influence over the procurement division’s policies and procedures. Reminding the project sponsor about the procurement division’s reputation is not a constructive or professional way to deal with the issue, as it may create conflict or resentment between the parties. References:

1: PMBOK Guide, 6th edition, page 89

2: PMBOK Guide, 6th edition, page 463

3: PMBOK Guide, 6th edition, page 77

: PMBOK Guide, 6th edition, page 33

: PMBOK Guide, 6th edition, page 558

According to the PMBOK Guide, 6th edition, section 13.3.2.4, the project manager should use interpersonal and team skills to manage conflicts and foster collaboration among stakeholders. Hosting a meeting is an example of such a skill, as it allows the project manager to facilitate communication, negotiation, and problem-solving between the parties involved. The project manager should also use the requirements traceability matrix, the project management plan, and the project documents to clarify the expectations and responsibilities of the vendor and the infrastructure manager. The PMI-PBA Guide, section 6.2.3.1, also supports this approach, as it states that the business analyst should use collaboration techniques to resolve issues and conflicts related to requirements. References:

PMBOK Guide, 6th edition, section 13.3.2.4

PMI-PBA Guide, section 6.2.3.1

According to the PMBOK Guide, one of the key principles of agile project management is to deliver value to the customer early and often1. This can be achieved by using an iterative and incremental approach, where the project team delivers working increments of the product at the end of each iteration or sprint2. The project team should also demonstrate the built portion of the product to the stakeholders and obtain their feedback and acceptance3. Therefore, the best option is to include demonstrations of the built portion of the product at the end of every sprint. Option A is incorrect because preparing performance value reports for the business on an ongoing basis may not be the most effective way to illustrate the project business value, as it may not reflect the actual functionality and usability of the product. Option C is incorrect because preparing a project report for the stakeholders and distributing it weekly may not be sufficient or timely to show the progress and value of the product, as it may not include the stakeholder input and validation. Option D is incorrect because confirming the minimum viable product (MVP) and demonstrating it to the business when it is ready may not be consistent with the agile principle of delivering value early and often, as it may delay the stakeholder feedback and satisfaction. References: 1: PMBOK Guide, 6th edition, section 1.2.3, p. 8 2: PMBOK Guide, 6th edition, section 6.2.2.1, p. 177 3: PMBOK Guide, 6th edition, section 6.2.2.4, p. 178

The project management team should review the project plan to evaluate if any updates should be made in response to the news that a competitor has released the latest version of a program. The project plan is a document that describes how the project will be executed, monitored, and controlled. It includes the project scope, schedule, cost, quality, resources, communications, risks, procurements, and stakeholder management plans. The project management team should assess the impact of the competitor’s release on the project’s objectives, deliverables, assumptions, constraints, and risks. The project management team should also consult with the project sponsor, customer, and other key stakeholders to determine their expectations and preferences regarding the project’s scope and quality. The project management team should then decide if any changes or updates are needed to the project plan to ensure the project’s success and value. The project management team should follow the change management process to request, analyze, approve, and implement any changes to the project plan.

The other options are not the best actions for the project management team to take in this situation. Crashing the existing schedule with additional resources to deliver more features may not be feasible or effective, as it may increase the project’s cost, complexity, and risk. It may also not address the customer’s needs or the market’s demand, as the features may not be relevant or valuable. The project management team should not rush to add more features without validating their necessity and feasibility. Stopping the project immediately as the market opportunity has already been missed may be premature and wasteful, as it may disregard the project’s benefits and potential. It may also damage the project’s reputation and stakeholder’s trust. The project management team should not abandon the project without evaluating its viability and value. Continuing with the project plan and target delivery date as expected may be unrealistic and risky, as it may ignore the competitor’s influence and the customer’s feedback. It may also result in delivering a product that is outdated or inferior. The project management team should not proceed with the project plan without reviewing its alignment and suitability. References:

PMBOK® Guide, 6th Edition, Chapter 4, Section 4.2, “Develop Project Management Plan”

PMBOK® Guide, 6th Edition, Chapter 4, Section 4.6, “Perform Integrated Change Control”

PMP Project Management Professional Exam Study Guide: 2021 Exam Update, 10th Edition, Chapter 4, Section 4.2, “Developing the Project Management Plan” 1

 The project manager should request an architecture review as the first step to address the design flaw that may potentially impact the final quality. An architecture review is a process of evaluating the design of a system or a product against a set of criteria, such as requirements, standards, best practices, and quality attributes. An architecture review can help to identify and resolve design issues, risks, and gaps, as well as to ensure alignment with the project objectives and stakeholder expectations. By requesting an architecture review, the project manager can involve the relevant experts, such as the new architect, the previous architect (if possible), the quality assurance team, and the customer, to assess the impact of the design flaw and to propose and agree on the necessary changes. This will also help to update the project scope, schedule, cost, and quality baselines accordingly. References:

Architecture Reviews - an overview | ScienceDirect Topics

Architecture Review Process - SEBoK

Architecture Review - The Open Group

Design Flaw Attacks - an overview | ScienceDirect Topics

DESIGN FLAWS: FLAWS BY DESIGN? / The Design Society

A hybrid approach to project management combines predictive and adaptive methods, such as waterfall and agile, to suit the needs and context of the project. In this case, the project manager can use an agile approach to plan project A in sprints, which are short iterations that deliver incremental value to the customer. By starting with the module that does not require machine learning skills, the project manager can leverage the existing resources and skills of the team, while waiting for the machine learning expert to finish project B. This way, the project manager can avoid delaying project A, compromising project B, or hiring a new resource that may not fit the organizational culture or project requirements. This is consistent with the PMI-PBA practice of planning and monitoring the business analysis work and the PMP practice of executing the project with urgency. References:

PMBOK Guide, 6th edition, page 14, section 1.2.1

Agile Practice Guide, page 8, section 1.2.2

PMI-PBA Exam Content Outline, page 9, task 1.2

PMI-PBA Certification Exam Prep Guide, page 65, section 3.2.2

PMP Exam Content Outline, page 7, task 2.1

PMP Exam Prep, 10th edition, page 32, section 1.4.2

The project manager should organize a discussion with the product team to clarify the missing information and resolve the discrepancy between the stakeholder’s expectations and the product team’s deliverables. The project manager should facilitate effective communication and collaboration among the project team and the stakeholder, and ensure that the product feature requirements are clear, complete, and consistent. Redirecting the stakeholder to discuss this request with the functional manager may not be helpful, as it may create confusion and conflict among the project parties. Recording the new requirements and asking the product team to develop them may not be feasible or appropriate, as it may introduce unnecessary changes and rework to the project scope. Conducting new risk and scope analyses, identifying the missing information may not be necessary or sufficient, as it may not address the root cause of the stakeholder’s concern and the product team’s disagreement. References:

A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Seventh Edition, Chapter 13: Stakeholder Engagement, Section 13.3: Manage Stakeholder Engagement, Section 13.4: Monitor Stakeholder Engagement

Professional in Business Analysis (PMI-PBA)® Handbook, Section 2.3: Domains and Tasks, Domain 4: Analysis, Task 8: Manage Solution Scope

Professional in Business Analysis (PMI-PBA)® Examination Content Outline, Domain 4: Analysis, Task 8: Manage Solution Scope

Answer steps

Graphical user interface Description automatically generated

When using an agile approach, the project manager should use a contract type that allows for flexibility and adaptation to changing requirements and priorities. A fixed-price contract with increments based on user stories is a suitable option, as it aligns the payment with the delivery of value to the customer. The other options are not appropriate for an agile project, as they either do not provide enough flexibility (A and B) or do not link the payment to the value delivered (D). References: PMBOK Guide, 6th edition, page 374; Agile Practice Guide, page 97.

According to the PMBOK Guide, an issue log is a project document that records and tracks any issues that arise during the project and how they are resolved. It is part of the project communications management knowledge area and the monitor communications process. A project manager should update the issue log whenever a new issue is identified, analyzed, or resolved. Updating the issue log and defining the mitigation strategy is the immediate action that the project manager should take to improve the situation of a new team member impacting the project performance. This will help to document the issue, communicate it to the relevant stakeholders, and plan how to address it effectively. Communicating the issue to the human resources department (A) may be a subsequent action, but not the immediate one. Providing additional training to the new hire (B) may be a possible mitigation strategy, but not an action to take before updating the issue log. Increasing team cohesiveness by sharing information and experiences openly © may be a good practice for team development, but not a direct response to the issue at hand. References: PMBOK Guide, 6th edition, pages 377-378, 529-530.

According to the PMBOK Guide, risk management is an iterative process that should be performed throughout the project life cycle1. Agile projects also follow this principle, as they use frequent iterations to deliver value and respond to changes2. Therefore, the project manager should follow the risk management process while ensuring that risks are identified, analyzed, and managed during each iteration. This will help the project manager to monitor and control the project risks effectively and proactively. The other options are incorrect because:

A. There is no such thing as an agile risk manifesto. The Agile Manifesto is a set of values and principles that guide agile software development, but it does not specifically address risk management3.

B. Asking the product owner to act as a risk manager is not a good practice, as it may create role confusion and conflict of interest. The product owner is responsible for defining and prioritizing the product requirements, not for managing the project risks4. The project manager should collaborate with the product owner and other stakeholders to identify and manage the project risks, but not delegate this responsibility to them.

C. Implementing the role of an agile risk manager is not necessary, as the project manager already has the responsibility and authority to manage the project risks. Creating a separate role for risk management may create duplication of work and communication barriers. The project manager should leverage the skills and knowledge of the project team and other stakeholders to perform risk management activities, but not create a new role for this purpose. References:

1: PMBOK Guide, 6th edition, Chapter 11, Section 11.1, page 397

2: PMBOK Guide, 6th edition, Chapter 3, Section 3.8, page 52

3: Agile Manifesto

4: PMBOK Guide, 6th edition, Chapter 9, Section 9.3.2.2, page 286

: PMBOK Guide, 6th edition, Chapter 9, Section 9.1.2.1, page 273

Team velocity is a measure of the amount of work a team can complete in a given time period, usually a sprint or iteration. It is calculated by adding up the story points or effort estimates of the user stories that were completed and accepted during the sprint. Team velocity can help project managers and teams to plan, monitor, and improve their performance and delivery. However, team velocity can vary due to various factors, such as changes in scope, team size, team skills, dependencies, risks, and impediments. Impediments are any issues or obstacles that prevent the team from achieving their goals or performing at their optimal level. Impediments can be internal or external, technical or non-technical, and can affect the team’s productivity, quality, morale, or collaboration. Some examples of impediments are: lack of resources, unclear requirements, technical debt, bugs, conflicts, communication gaps, etc. Therefore, it is important for the project manager and the team to identify, track, and resolve impediments as soon as possible, to avoid negative impacts on the team velocity and the project outcome. One of the best ways to do this is to use the daily standup meeting, which is a short, time-boxed, and focused meeting where the team members share their progress, plans, and problems. The standup meeting can help the project manager and the team to: - Align on the sprint goals and priorities - Monitor the team’s progress and performance - Identify any impediments or risks that are affecting or could affect the team’s velocity - Assign ownership and accountability for resolving the impediments - Collaborate and support each other to overcome the challenges - Adapt and adjust the plan as needed to meet the sprint and project objectives By using the standup meeting to assess impediments and problems, the project manager can help the team to improve their velocity and meet the next review gate goal. The other options are not the best choices, because: - Increasing the sprint duration to allow the team more time would violate the agile principle of delivering value in short and frequent iterations, and would not address the root causes of the low velocity. - Prioritizing the contents of the backlog and removing some stories would reduce the scope and quality of the project, and would not solve the impediments that are affecting the team’s velocity. - Creating a change request to modify the gate review goals would delay the project delivery and increase the cost and risk of the project, and would not improve the team’s performance or velocity. References:

Velocity Chart in Project Management – What Is It and How Do You Use It?

What is Velocity in Agile?

Velocity - Project Management Knowledge

PMP Questions velocity

How to Calculate Team Velocity

What is team velocity and how to calculate it

According to the PMBOK guide, a hybrid approach is a combination of predictive and adaptive (agile) methodologies that suits the project context and stakeholder needs1. A retrospective is a meeting held at the end of each iteration in agile projects, where the team reflects on what went well and what can be improved2. The PMI-PBA guide also states that retrospectives are a valuable tool for business analysts to identify and address issues, risks, and opportunities for improvement3. Therefore, the best way for the project manager to deal with the decline in productivity is to discuss the issue in the next retrospective with the team and collaboratively find solutions to enhance their performance. References:

1: PMBOK guide, page 19

2: PMBOK guide, page 207

3: PMI-PBA guide, page 129

The project manager should meet with the project team to assess their current skills and identify any gaps or training needs that may affect the project execution. This is part of the Plan Resource Management process, which involves determining the project roles, responsibilities, required skills, and reporting relationships1. Sending the list to the project team and asking them to get training on the required skills (A) is not a proactive or effective way of managing the project resources. Asking the functional manager to review the resource pool and recommend the right individuals to join the team (B) is not feasible since the project team has already been assigned. Discussing the list with the project sponsor to confirm that the resources have the required skills © is not the responsibility of the project sponsor, who is mainly concerned with the project benefits and alignment with the strategic objectives2. References:

1: A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Seventh Edition, Chapter 8, Section 8.1.3.1

2: A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Seventh Edition, Chapter 4, Section 4.1.2.1

According to the PMBOK Guide, 7th edition, section 8.1.3, page 269, the Kanban board is a visual tool that shows the status of work items and the flow of work through different stages. The Kanban board helps the team to limit the work in progress, identify bottlenecks, and optimize the delivery of value. When a project sponsor requests to prioritize a new backlog item, the project manager should communicate the impact of starting the item with the project sponsor, as this may affect the existing work items, the team capacity, and the project schedule. The project manager should also seek to understand the rationale and urgency of the request, and negotiate a mutually agreeable solution with the project sponsor. The other options are not the best actions for the project manager, as they do not address the need to communicate and collaborate with the project sponsor, who is a key stakeholder and decision maker. Decomposing the item immediately and beginning work may cause disruption and confusion to the team and the project. Discussing the impact of starting the item with the team may be helpful, but it does not involve the project sponsor who made the request. Finishing the small tasks in progress before decomposing the item may delay the delivery of value and the satisfaction of the project sponsor. References:

PMBOK Guide, 7th edition, section 8.1.3, page 269

PMI-PBA Exam Practice Test and Study Guide, 2nd edition, chapter 8, page 179

According to the PMBOK® Guide, 7th edition, an issue is a point or matter in question or in dispute, or a point or matter that is not settled and is under discussion or over which there are opposing views or disagreements1. Issues can arise from various sources, such as changes, risks, defects, conflicts, or assumptions1. Issues can affect the project performance, scope, quality, schedule, cost, or stakeholder satisfaction1.

An issues log is a project document used to capture and track issues until they are resolved1. The issues log typically contains information such as the issue description, priority, owner, status, resolution, and impact1. The issues log is updated throughout the project life cycle as new issues are identified, analyzed, and resolved1.

In this scenario, the newly assigned project manager is informed by a few key stakeholders that the project has some serious issues. The first thing that the project manager should do to understand the issues is to review the issues log to ensure the issues are captured. This will help the project manager to get an overview of the current state of the project, and to identify the nature, scope, and impact of the issues. It will also help the project manager to verify if the issues have been properly documented, prioritized, and assigned to the responsible parties. Reviewing the issues log will also enable the project manager to plan the next steps to address the issues, such as communicating with the stakeholders, performing root cause analysis, implementing corrective actions, or escalating the issues if needed1.

The other options are not as effective as option B. Option A, escalating the issues to the project sponsor, may be necessary if the issues are beyond the project manager’s authority or control, but it is not the first thing to do. The project manager should first review the issues log to understand the issues and their implications, and then decide if escalation is required or not. Option C, checking the risk management plan to ensure there is a strategy to address the issues, may be helpful, but it is not sufficient. The risk management plan provides guidance on how to manage risks, not issues2. Risks are uncertain events or conditions that may have a positive or negative effect on the project objectives, while issues are certain events or conditions that have already occurred and have a negative effect on the project performance1. Therefore, the risk management plan may not cover all the issues that the project faces, and the project manager should review the issues log instead. Option D, asking the key stakeholders to discuss the issues with the project team, may be beneficial, but it is not the first thing to do. The project manager should first review the issues log to get a clear picture of the issues, and then facilitate the discussion between the stakeholders and the team to resolve the issues.

According to the PMI Guide to Business Analysis, emotional intelligence is the ability to perceive, understand, and manage one’s own and others’ emotions. It is an essential skill for agile teams, as it helps to foster collaboration, trust, communication, and feedback. A project leader who invests in developing the team’s emotional intelligence can help to motivate the team members, resolve conflicts, and improve performance. Asking the unmotivated team member to take a short leave, reducing the number of meetings, or sending the team member to another team are not effective solutions, as they do not address the root cause of the problem or help the team member to improve their motivation and engagement. References:

PMI Guide to Business Analysis, pages 38-39, 2.4.3 Emotional Intelligence

PMI-PBA Sample Questions, question 10, answer A

According to the PMBOK Guide, acceptance criteria are the standards by which the project deliverables are measured and verified to meet the stakeholder’s expectations and requirements1. They are defined during the project planning process and agreed upon by the project team and the client2. By highlighting how the acceptance criteria were met in the project closure report, the project manager can demonstrate that the project outputs have fulfilled the client’s business needs and have been formally accepted by them3. This can also help to resolve any doubts or disputes that the client may have about the quality or value of the project deliverables4. How the quality, scope, and stakeholders were managed are also important aspects of the project closure report, but they are not directly related to the stakeholder’s concern about the project outputs. The project manager should focus on showing how the project deliverables met the acceptance criteria, which are the basis for the stakeholder’s satisfaction and sign-off. References:

1: PMBOK Guide, 6th edition, page 161

2: Project Management Acceptance Criteria with Examples, KnowledgeHut, page 1

3: A Guide to Project Closure: 12 Essential Things To Do, Rebel’s Guide to Project Management, page 2

4: Project Client Acceptance and Sign-Off Form, ProjectManagement.com, page 1

 According to the PMBOK Guide, the project steering committee is a group of senior stakeholders who provide strategic direction, guidance, and support to the project. The project steering committee is also responsible for resolving high-level issues and risks that may affect the project. In this scenario, the project manager should escalate the issue of funding access to the project steering committee, as they have the authority and influence to resolve it. The project steering committee can help to expedite the funding process, negotiate with the finance department, or find alternative sources of funding. This will help to avoid further delays and ensure the project can proceed with the procurement process. References: PMBOK Guide, 6th edition, page 33-34. PMP Questions page 524, question 524. [Project Steering Committee: Roles and Responsibilities].

According to the PMBOK Guide, one of the tools and techniques for managing communications is communication methods1. This includes choosing the appropriate method of communication for the project stakeholders, such as interactive, push, or pull communication. Interactive communication is the most effective way to ensure a common understanding among the stakeholders, as it allows for real-time exchange of information and feedback1. Virtual and face-to-face meetings are examples of interactive communication methods that can help the project manager address the situation of having a geographically dispersed project team. By coordinating these meetings, the project manager can improve the communication among the team members, as well as with other stakeholders, and foster trust, collaboration, and cultural awareness23. References:

1: PMBOK Guide, 6th edition, page 377

2: PMBOK Guide, 6th edition, page 378

3: PMBOK Guide, 6th edition, page 379

According to the PMBOK® Guide, the project manager is responsible for leading and directing the project team and ensuring that the project objectives are met. Therefore, the project manager should not delegate the decision-making authority to the team or the sponsor without analyzing the impacts and creating a plan for team decision making. The project manager should also consider the risks, issues, and stakeholder expectations that may arise during their absence and communicate the plan to the relevant parties. Postponing the vacation to a different time may not be feasible or desirable for the project manager, and it may also affect their work-life balance. Allowing the team to make decisions to stay on schedule may result in scope creep, quality issues, or conflicts among team members. Asking the project sponsor to make any necessary decisions may undermine the project manager’s authority and credibility, and it may also burden the sponsor with additional work. References: PMBOK® Guide, Sixth Edition, Chapter 9, Section 9.4.2.3 (Team Decision Making) and Chapter 13, Section 13.3.2.4 (Project Manager)

 In an agile project, the product owner is responsible for defining and prioritizing the product backlog, and the team is responsible for delivering the product increment based on the sprint backlog. If the product owner identifies that some key features are missing from the product increment, the project manager should collaborate with the product owner and the team to plan the next sprint and adjust the backlog accordingly. Extending the sprint timeline (A) would violate the time-boxed nature of agile sprints and disrupt the rhythm and cadence of the project. Informing the product owner that the issue needs to be escalated (B) would not solve the problem, but rather create unnecessary conflict and bureaucracy. Initiating the change request process (D) would not be appropriate for an agile project, as changes are expected and welcomed throughout the project lifecycle, and do not require formal approval or documentation. References: PMBOK Guide, 7th edition, page 91; Agile Practice Guide, page 14.

According to the PMBOK Guide, one of the key project management processes is stakeholder engagement1, which involves identifying, analyzing, planning, managing, and monitoring the stakeholders’ expectations and involvement throughout the project life cycle2. The project manager should use effective communication and collaboration techniques to ensure that the stakeholders are aligned with the project vision, objectives, scope, and deliverables3. This will help to build trust, resolve conflicts, and enhance stakeholder satisfaction. Meeting with the stakeholders regularly is an example of such a technique, as it allows the project manager to share project information, solicit feedback, address issues, and agree on common goals and plans. This is especially important for a project that involves multiple partners and has to comply with various standards and policies.

The other options are not the best ways to ensure project success, because they do not involve stakeholder engagement or collaboration. Option A is too authoritarian and may create resistance or resentment from the contracting partner. Option B is too passive and may result in loss of control or accountability for the project. Option C is too unilateral and may ignore or conflict with the partners’ needs and expectations. References:

1: PMBOK Guide, 6th Edition, page 513

2: PMBOK Guide, 6th Edition, page 515

3: PMBOK Guide, 6th Edition, page 518

: PMBOK Guide, 6th Edition, page 520

: PMBOK Guide, 6th Edition, page 524

The project manager should identify adequate change management tools to conduct the project, as this will help them to manage the changes to the product baseline in a flexible and efficient way. Change management tools are methods, techniques, or software that help to plan, execute, monitor, and control changes in a project. Some examples of change management tools are change request forms, change logs, configuration management systems, traceability matrices, and change impact analysis. By using these tools, the project manager can ensure that the changes are properly documented, evaluated, approved, implemented, and communicated. This will also help to minimize the risks and costs associated with the changes, and to maintain the quality and scope of the product. References:

Change Request Form: Definition, Types, Process & Tools

Change Log Template - Project Management Docs

Configuration Management: What is it and why is it important?

Traceability Matrix in Software Testing with Example Template

Change Impact Analysis - an overview | ScienceDirect Topics

The project manager should address the team member’s concerns by using a problem-solving approach, which involves identifying the root cause of the conflict, generating and evaluating alternative solutions, and implementing the best option. The project manager should set up a discussion with the team lead and the team member to facilitate open and honest communication, listen to both sides of the story, and help them reach a mutually acceptable resolution. This is consistent with the principle of leading with empathy and respect, which is part of the PMI Talent Triangle®. References:

PMBOK Guide 7th Edition, page 133

Agile Practice Guide, page 48

PMI Talent Triangle® 1

According to the PMBOK Guide, the project manager should use a participatory approach to develop the project schedule, involving the team members who will perform the work1. This will increase the accuracy and reliability of the schedule estimates, as well as the commitment and ownership of the team2. Therefore, the best option is to organize a planning session with the development team and use their estimations to complete the schedule. Option B is incorrect because changing the delivery date for the project schedule based on the availability of a new contractor may not be feasible or acceptable to the stakeholders. Option C is incorrect because asking the sponsor to provide the desired completion date for project activities may not reflect the realistic effort and duration required to complete the work. Option D is incorrect because using expert judgment to estimate all of the tasks may not account for the variability and uncertainty of the work, and may not involve the input and feedback of the team members. References: 1: PMBOK Guide, 6th edition, section 6.1.2.5, p. 191 2: PMBOK Guide, 6th edition, section 6.5.2.4, p. 218

According to the PMBOK® Guide, the project manager is responsible for tailoring the project management processes and practices to suit the project context and environment. Therefore, the project manager should have assessed the organization’s culture, performed a suitability analysis, and determined the future state before adopting an agile methodology. This would have helped to identify the readiness, gaps, and risks of implementing agile in the organization, and to plan for the necessary changes and support. Conducting agile training for all employees may be a good practice, but it is not sufficient to avoid the implementation failure. Training alone does not guarantee the adoption or success of agile, as there may be other factors such as resistance, misalignment, or misunderstanding that hinder the agile transformation. Conducting a postmortem and capturing the learning in OPAs may be a useful activity, but it is not a preventive measure. It is a reactive action that occurs after the implementation failure, and it does not address the root causes or the solutions for the failure. Hired a third-party agile delivery team to do the implementation may not be the best option, as it may create dependency, communication, or integration issues. The project manager should have involved the internal project team and stakeholders in the agile implementation, and ensured that they have the skills, knowledge, and commitment to adopt agile. References: PMBOK® Guide, Sixth Edition, Chapter 1, Section 1.2.4 (Tailoring) and Chapter 3, Section 3.2 (Project Management Process Groups)