Salesforce Revenue-Cloud-Consultant-Accredited-Professional - Salesforce Revenue Cloud Consultant Accredited Professional (AP-223)

In Salesforce CPQ, if a custom field is an input to product prices and you want a change in this field to trigger a recalculation, you should add this field to the calculating fields field set. This is because Salesforce CPQ’s Advanced Quote Calculator determines quote and quote line prices in response to user or automated actions1. Therefore, adding the ‘partner type’ field to the calculating fields field set will ensure that setting the partner type on the quote triggers a new calculation. References

The CPQ Quote Calculation Sequence - Salesforce

According to the Salesforce Revenue Cloud CPQ documentation, users need to have the Create, Read, Edit, and Delete permissions on the Quote object in order to create and manage quotes. If users do not have the proper accessto the Quote object, they will encounter errors when trying to create quotes, even if the quotes are set as primary by default. This is because the primary quote field is a lookup field that references the Quote object, and users need to have access to the referenced object in order to populate the lookup field. Therefore, the most likely cause ofthe issue is that the users did not have the proper access to the Quote object in the production environment, and this was not detected in the sandbox environment because the users had different permissions or profiles there. References:

https://help.salesforce.com/s/articleView?id=000316738 &language=en_US&type=1

https://help.salesforce.com/s/articleView?id=000381216 &language=no&type=1

In Salesforce CPQ, ensuring that users have the proper access to the Quote object is crucialfor the smooth creation and management of quotes. The issue reported by users in the production environment, where errors occurred upon trying to create quotes for the first time, likely stemmed from insufficient permissions on the Quote object. In CPQ, setting a new quote as "primary" at the time of creation is a common practice to streamline the quoting process. However, if users lack the necessary permissions on the Quote object, they would encounter errors when attempting to create or modify quotes. It's important to note that in Salesforce CPQ, orders must be created from a primary quote, and once an order is created from a primary quote, the quote cannot be edited​​. This indicates that the underlying issue is related to access permissions on the Quote object, rather than post-installation scripts, access to the Opportunity Product object, or access to the Quote Line object.

 A project manager is the role that is primarily responsible for project success, especially when an escalation on a Revenue Cloud project happens. A project manager oversees the end-to-end delivery of a Salesforce project, ensuring that the project is delivered within scope, budget, and timeline. Aproject manager also coordinates the communication and collaboration among the project team, the customer, and other stakeholders, as well as manages the risks, issues, and changes that may arise during the project lifecycle. A project manager is the firstpoint of contact for any escalation on a Revenue Cloud project, and is expected to resolve the escalation promptly and effectively, by applying the appropriate escalation management process and involving the relevant parties. A project manager also monitors and reports on the project progress, quality, and satisfaction, and ensures that the project meets the customer’s expectations and business objectives. 1234 References:

1: Your Guide to Salesforce Roles & Responsibilities

2: Salesforce IntroducesRevenue Cloud to Help Businesses Accelerate Revenue Growth Across Any Channel

3: Marketing Cloud Consultant Job Description

4: What Is Salesforce Revenue Cloud?

For User Acceptance Testing (UAT) to be efficient, it's crucial to have clear and agreed-upon acceptance criteria with the customer. This ensures that both parties have a mutual understanding of what constitutes a successful test outcome. Defining these criteria upfront helps streamline the testing process, as it focuses efforts on verifying that the system meets the business requirements and expectations. While the specific document reference for this answer isn't available in the provided Salesforce Revenue Cloud documents, this approach is awidely recognized best practice in UAT planning and execution in software development and implementation projects.

When a customer indicates the need for customization to Salesforce CPQ due to a process in a legacy system, the first step in ensuring the requirement is accounted for in scoping is to ask follow-up questions to ensure the legacy process has a business justification. This is important because it helps to understand the business needs and requirements better, and ensures that the customization will add value to the business. It’s crucial to understand the ‘why’ behind the need for customization before proceeding with it. This approach helps in avoiding unnecessary customizations and ensures that the solution aligns with the business objectives. References: Salesforce Introduces Revenue Cloud, Starting with CPQ: 8 Most Common Reasons for Customization

 The ‘safe harbor’ slide at the beginning of every Salesforce presentation is a legal disclaimer that informs the audience that the presentation may contain forward-looking statements aboutthe company’s future products, features, capabilities, performance, and financial results. These statements are based on the company’s current expectations, assumptions, and projections, and are subject to risks, uncertainties, and changesthat may cause the actual results to differ materially from the statements. Therefore, the audience should not rely on these statements as guarantees or promises of future performance or availability, and should make their own independent decisions based on the current and available capabilities of the company. The ‘safe harbor’ slide also directs the audience to the company’s website, where they can find more information about the factors that may affect the forward-looking statements, as well as the company’s most recentfinancial reports and filings. 12

In Salesforce Revenue Cloud, usage records are a key component of the usage-based pricing model. They track the consumption of a product or service over a predefined time period1.

The required fields on the usage record to load and ratethe usage are:

Start Date Time: This field represents the start of the usage period1.

End Date Time: This field represents the end of the usage period1.

Matching ID: Salesforce Billing uploads usage only to usage summaries with matching IDs1.

Matching Attribute: Usages are rated against usage summaries where the Matching ID, Matching Attribute, and Unit of Measure fields all match1.

Unit of Measure: This field represents the unit in which the usage is measured1.

Quantity: This field represents the amount of usage1.

These fields are essential for accurately tracking and billing usage-based products or services. They allow Salesforce Revenue Cloud to calculate charges basedon the actual consumption of a product or service, which can be more flexible and customer-friendly than flat-rate pricing2.

References

Usage Summary and Usage Fields - Salesforce

Usage-Based Products - Salesforce

Hold Billing is a feature of Salesforce Revenue Cloud that allows businesses to control when an order product is invoiced, based on certain criteria or events. By setting theHold Billing field toYes on an order product, the billing process is paused for that order product and all its usage summaries. This means that no invoice lines or invoice documents are generated for the order product until the hold is released. The holdcan be released by setting the Hold Billing field to No or null, either manually or automatically through a workflow or trigger. When the hold is released, Salesforce Billing will create an invoice as soon as possible, and include all the invoice lines that were accumulated during the hold period. This ensures that the customer is billed for the full amount of the order product, regardless of the hold duration. For example, if an order product has a monthly billing frequency and a hold billing period of twomonths, the first invoice after the hold will include three invoice lines: one for the current month and two for the previous months when the hold was active. References: 

https://help.salesforce.com/s/articleView?id=sf.blng_hold_billing.htm &language=en_US&type=5

https://trailhead.salesforce.com/users/officialblaze/trailmixes/revenue-cloud-get-started-with-billing